- Report: #1316846
Complaint Review: MyPix2.com - Internet
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Author Not Confirmed
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MyPix2.com
Internet, USA
Web:
https://www.mypix2.com/
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MyPix2.com Took order and never delivered. Kept saying production delays. Won't let me talk to anybody at the company. They do support with Chat and Email Only. I am getting the exact same excuse each time I inquire into the order. It appears that they are working from a standard script. Internet
I placed an order with mypix2.com for some photos I wanted to get printed on canvas. I placed the order in March, and now its Mid-July and I do not have my order. I have contacted them multiple times asking about the details and I get the exact same story each time - 'production delays'. They say I should have my order in a matter of weeks. This time goes by and I contact them again and I get the same old story. My final interaction with them was over chat. I am posting the contents below. I asked to speak with someone and they refused. This smells like a fraud company.
Start of Chat Session: ****
Me: Status on my order please?
Brittany: Hello. We cannot apologize enough that your order has not shipped yet. We have had some unexpected delays in production which have severely affected our production time. Our production team is working very hard and I am being told that all delayed orders should be shipping within the next few weeks, if not sooner.
Comment: This is the exact same text I received many times before. Its like the copied and pasted the contents from a script.
Me: nope
I would like my money back
please process my refund
this has been the story since March. Unacceptable
response please?
response please
response please
response pease
response please
Brittany: One moment please
Me: thank you
Brittany: You can request an order cancellation by writing us at [email protected]. However, please be aware that orders placed with vouchers and voucher orders are non-refundable. We would instead issue you a replacement voucher/store credit.
Me: voucher as in groupon?
?
may I please speak with someone in customer service?
I would like to call somebody and speak with them live please
Brittany: Yes, a replacement voucher. We do not have a call center. Our customer service department operates through Live Chat and E-mail only
Me: you do have phones, right?
I would like to speak with somebody please
Brittany: Our customer service department operates through Live Chat and E-mail only
Me: If you do not let me speak with somebody, I am going to report your company to BBB, Fraudsters, and publish the fact that this is a sham company. Do you really want me to do this ?
Brittany: I can assure you that we are a reputable company and are shipping orders daily. We are completing your order and will have it shipped as soon as possible.
Me: Not good enough.
I want to speak with somebody to understand the issues
a reputable company has a phone number for customers to speak with the comapny
Brittany: I would be happy to further explain this over Live Chat or E-mail, but I am not able to call you.
We do not have a call center. If you would like to call and leave a message, our phone number is 877.978.1227.
Me: this is totally garbage
*******
