Molly
London,#2UPDATE Employee
Thu, November 21, 2013
Hello,
I am sorry that you had a problem with a supplier on Alibaba.com and with our customer service. I know this post is from last year, however we’d like to help if you are still having problems.
Alibaba.com has a team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online customer service form. It’s here:https://login.alibaba.com/?flag=1&return_url=http%3A%2F%2Fchannel.alibaba.com%2Fcomplaint%2Fhome.htm%3Ftracelog%3Dnewschp_help_complaint
Or for Intellectual Property complaints you can submit all of the details related to your photos here: http://legal.alibaba.com/index.htm?site_type=international&language_id=english and our team can investigate and take action against that supplier.
Or you can send an email with the particulars of your situation to [email protected].
Sincerely,
Molly Morgan
Alibaba Group