- Report: #1015037
Complaint Review: Naromax - Glendale California
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Naromax
1200 S. Brand Blvd. Ste. 154, Glendale, 91204 California, United States of America
Phone:
(866) 378-5019
Web:
https://www.naromax.com/
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Naromax Connie Myers Ordered $5.99 watch from Naromax on eBay popup virus then was charged $5.99 plus $98 Glendale, California
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January 28, 2013, I took an online survey that popped up on eBay without warning or request and that would not not stop popping up in spite of using numerous pop-up blockers. AdBlocker finally eliminated it; however, at the end of the survey I was offered a free watch as a gift for taking the survey. In order to receive it I had to pay for the shipping charge of $5.99 and for the watch. When I checked my credit card bill for I was charged $98 on February 12, 2013. I called them on February 12, 2013 to let them know I had no interest in whatever they were peddling and they directed me to email customer service to cancel the unwanted service and to refund the $98. I asked them if I would still receive the watch and they "Yes". I have never received the watch so I had no opportunity to try their "risk free service:. Here is the email reply:
Billing Department
2:19 PM (4 hours ago) to me
Dear Lee, You were charged $98 because you did not cancel your NaroMax trial offer before the allotted 14-day grace period. In further detail, the trial offer is designed to display the quality and effectiveness of the NaroMax Fine Watch Collection. It gives you the opportunity to try this program risk free for $0, plus shipping and handling, so a decision can be made to determine if the product is to your liking. If not, we ask that you call or e-mail us shortly after receiving the product. We regret to inform you that there are no refunds if you contact us after the trial period has expired. This is all explained on the order page, where you placed your credit card information, as well as in the Terms and Conditions at https://NaroMax.com/terms. However, your subscription was canceled so you will not incur any further charges, as no more products will get shipped out to you.
Regards, Connie MyersNaroMax
Billing Department
2:19 PM (4 hours ago) to me
Dear Lee, You were charged $98 because you did not cancel your NaroMax trial offer before the allotted 14-day grace period. In further detail, the trial offer is designed to display the quality and effectiveness of the NaroMax Fine Watch Collection. It gives you the opportunity to try this program risk free for $0, plus shipping and handling, so a decision can be made to determine if the product is to your liking. If not, we ask that you call or e-mail us shortly after receiving the product. We regret to inform you that there are no refunds if you contact us after the trial period has expired. This is all explained on the order page, where you placed your credit card information, as well as in the Terms and Conditions at https://NaroMax.com/terms. However, your subscription was canceled so you will not incur any further charges, as no more products will get shipped out to you.
Regards, Connie MyersNaroMax
