Gregory
Weston,#2Consumer Comment
Fri, March 23, 2012
I feel your frustration. I had the same ordeal. It took 18 months for them to install my door. It cracked within two months. They refused to repair it so I sued them. The judge gave them two weeks to repair the door and it took a month. The repair was God awful. Looks way worse than when it was just cracked. The judge also said the repair had to be done to my satisfaction or else they had to replace the door. They had until Jan 1 to replace the door. It's now March 23. Guess what? Still no door and they can't even find an order for it. This is after they appeared in court twice and hired an attorney to represent them. Incomparable incompetence.
Please do not give this company any money. They are thieves.
Elizabeth Serpa
Miami,#3UPDATE Employee
Mon, February 13, 2012
NAS doors received a bad series of door from the manufacturer. The customer was offered a replacement of the door and was given warranty. Due to changing the manufacturer it has prolonged the delivery of the new high quality doors. We apologize for any inconvenience this may have caused. For further assistance please contact Elizabeth Serpa.
kate
boca raton,#4Author of original report
Thu, December 29, 2011
Apparently NAS read my reports, called me and wanted to come to my home and review the damage. This is after one year of phone calls to no avail. So, they came, ASKED ME TO POST their effort to resolve the problem. I find that difficult to do since i still have the same damaged door at my home, they do not want to give me a refund, they want to give me a new door (they say) however, i am sure i will wait and wait and wait just like before. There is no reason for me to say ANYTHING positive at this point. They are still the same company until i see a resolution. My neighbor purchased hurricane impact french doors, for her patio. She received non hurricane impact FROSTED glass, after they installed one door, she stopped them. Can you imagine having frosted glass across the back of your house. OMG!!!! They also sold her a window to match the doors, well they do not even make or install windows. There is still nothing positive to say. :( I pray i get a new door or i will have to BUY another one from somewhere else. Buyer Beware!! Don't BUY!
kevin
boca raton,#5General Comment
Wed, December 21, 2011
Hi,
The experience you went through happened to me in an identical fashion.
These guys are to be locked up and throw the key away.
It is amazing how they are able to stay in business and no one thinks to shut them down.
So much for customer protection...
Cheers