- Report: #1424541
Complaint Review: National Auto Plaza - Sandy City Utah
Reported By:
Jeremy -
Cottonwood Heights, Utah, United States
Submitted:
Updated:
-
Author Confirmed
Why?
National Auto Plaza
10790 south stat Sandy City, 84070 Utah, United States
Web:
http://www.napsales.com/
Categories:
Business Rating:
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National Auto Plaza NAP sales Sold a warranty knowing it would be denied. Sandy City Utah
I purchased a 2012 wrx STI, your company advertised it on your website that came with an aftermarket exhaust and an aftermarket intake. I was fine with that as your finance person “Ozzy” I believe his name was, offered and sold me an extended warranty through Ameri-Plus.
The day I pulled it off the lot, half way home the check engine light came on and I scheduled maintenance with your techs at your service center (Sandy) since I had an extended warranty.
Now this is where it gets interesting, no inspector was called from the ameri-plus to approve said repairs nor was their a claim. Their contract specifically says that a claim will not be approved until an inspector comes out and approves the repairs. This did not happen on the first check engine light, but yet you took my deductible and flushed the engine and changed the oil an reset the codes, (codes that were being thrown were p00014 and 16 I believe, basically some issues with oil in the cam.
Flash forward almost 1 year from when I bought it from you. Check engine light comes on again, same codes, this time however I took it to a Subaru dealership. Its the same issue in which you guys "fixed" the last issue where you guys just flushed the engine, the codes were to a much larger issues as there was a pretty loud tick to the engine. So Subaru called the warranty company and an inspector came out to look at the car. He denied the claim and canceled my warranty stating that I should have never been offered the warranty to begin with since the car had mods on it.
The only thing that I added to the care was rims, I bought the car from NAP and it already had the aftermarket exhaust and intake on it when i bought it. I went in to talk to a manager at NAP and they sent me back to a finance guy – The same finance guy OZZY who sold me the warranty.
Ozzy told me that I should not have taken it to Subaru and that if I had issues with the car I should have come to NAP service center first. Which is odd since the contract I signed did not specify that I had to bring it back to your specific service center. I informed him that the warranty company has denied and canceled my contracts and that he should not have sold me the warranty in the first place.
He gave me an excuse saying he didn’t know the car was modded (even though it was advertised on their site that way) and that he just puts in a vin. I’m sure there is some sort of questioner/Flag that you would have to bypass first in order to say yes the car is stock, also that’s kind of a BS excuse, he should have know before he offered, and he should have known not to offer the warranty on a car the had after market parts on it.
The sole reason i proceeded with the purchase of the car is the fact that i had a warranty covering me. Now i dont.
So now my car is getting repaired at Subaru for $6500 as I needed a new short block, instead of the $100 deductable that my warranty cannot conveniently cover now, I have to pay $6500, and doing a search on this site im not the only one this is happening to.
So my question to NAP how was the warranty used the first time? but denied the second time...
