- Report: #80131
Complaint Review: National Auto Transport - Miami Florida
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National Auto Transport
1660 NE Miami Gardens Dr. Ste 8 Miami, 33179 Florida, U.S.A.
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National Auto Transport ripoff/not delivered or picked up as promised Miami Florida
For moving my car from Chicago to Arizona, my sister recommended these guys. (She does not work for them - they got her car to her in 7 days.) I thought that sounded great, so I arranged for everything. (Signed contract, put down deposit on credit card, etc. etc.) I was told the car would be picked up between January 9 and 11, and it would take a maximum of 14 days to get to Arizona.
January 9, 10 and 11 came and went, and no sign of trucks or haulers. I called at least twice a day on those dates, the 13, and the 14. Each time I was told, "We'll contact the dispatcher and let them know you're ready to have the car picked up." I finally said I'd been ready since the 9th, and my car MUST be picked up on the 15th since I was leaving town that day. The rep said if there was anyone home that could release the car, that would be great. I also asked how long it would take to arrive in Arizona; she said no more than 14 days.
To make a long story short, the haul was brokered to AAAdvantage Auto Transport. (Which I was NOT told it would be.) And my car will not be here until tomorrow night (February 12). I was never kept informed of where my car was, never got a return phone call (despite five messages and numerous transfers around the office), and got four different delivery dates the few times I did manage to speak to a live person.
I've spent nearly $1200 in auto rental fees, which I plan on pestering National to refund. It does NOT take a month to ship a car cross country - which I've verified with a number of people, including a lawyer. At the very least, someone should have contacted me and let me know what was going on.
Kathy
Phoenix, Arizona
U.S.A.
January 9, 10 and 11 came and went, and no sign of trucks or haulers. I called at least twice a day on those dates, the 13, and the 14. Each time I was told, "We'll contact the dispatcher and let them know you're ready to have the car picked up." I finally said I'd been ready since the 9th, and my car MUST be picked up on the 15th since I was leaving town that day. The rep said if there was anyone home that could release the car, that would be great. I also asked how long it would take to arrive in Arizona; she said no more than 14 days.
To make a long story short, the haul was brokered to AAAdvantage Auto Transport. (Which I was NOT told it would be.) And my car will not be here until tomorrow night (February 12). I was never kept informed of where my car was, never got a return phone call (despite five messages and numerous transfers around the office), and got four different delivery dates the few times I did manage to speak to a live person.
I've spent nearly $1200 in auto rental fees, which I plan on pestering National to refund. It does NOT take a month to ship a car cross country - which I've verified with a number of people, including a lawyer. At the very least, someone should have contacted me and let me know what was going on.
Kathy
Phoenix, Arizona
U.S.A.
