- Report: #1401639
Complaint Review: national cover - Internet
-
Author Not Confirmed
Why?
national cover
Internet, USA
Web:
www.nationalcovers.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
national cover nationalcovers.com 2270 cosmos ct ste 100 calsbad ca 920111-800-616-0599 We ordered a cover for our rv on 11/23/16 from national cover made by eevelle. it was a goldline with a 5 yr. warranty we looked at alot of covers and bought this one. on sept 3, 2016 we uncovered or rv the cover had two rips in it. we connected the company, took pictures, and filed a claim on the warranty. we were answered the next day with an email saying they would give us patches to cover the tears, if we responded asap. we responded with not wanting to patch a cover that was not even a year old. it was 7 days when i emailed and called again this time we were emailed an answer that our claim was not covered under thier warranty for replacement or repair. the company who offered patches now will not back thier warranty. I emailed asking for a supervisor to call us back but that took several more days. again we were told the tears were our fault and was no covered under thier warranty. i asked for another person higher up to contact us about this matter. they will no answer emails or phone calls. i looked at the better business bureau the reveiws on this company were the worst i wish i had checked her first. please beware of this company and their warranties. Internet
*We ordered a cover for our rv on 11/23/16 from national cover made by eevelle. it was a goldline with a 5 yr. warranty we looked at alot of covers and bought this one. on sept 3, 2016 we uncovered or rv the cover had two rips in it. we connected the company, took pictures, and filed a claim on the warranty. we were answered the next day with an email saying they would give us patches to cover the tears, if we responded asap. we responded with not wanting to patch a cover that was not even a year old. it was 7 days when i emailed and called again this time we were emailed an answer that our claim was not covered under thier warranty for replacement or repair. the company who offered patches now will not back thier warranty. I emailed asking for a supervisor to call us back but that took several more days. again we were told the tears were our fault and was no covered under thier warranty. i asked for another person higher up to contact us about this matter. they will no answer emails or phone calls. i looked at the better business bureau the reveiws on this company were the worst i wish i had checked her first. please beware of this company and their warranties.*
