Complaint Review: National Detail Pros. - Draper Utah

 I just received a call from the detailer that I hired to fix the horrible job I received from National Detail Pros and he is shocked at the current state of my boat.  He said that his boat that hasn't been cleaned in over 6 years is cleaner than my boat that was detailed twice by the company National Detail Pros sent out to my home.  He is taking pictures and supplying me with a statement for court.

On June 15th the detail crew assigned to this job went and did the detail. They did a full interior detail along with full exterior as well. After the detail crew completed the job, they had Michael Latimer (customers name on scheduled appointment) look the boat over. He did not indicate that he was unhappy (HE WAS SHOCKED AT THE LACK OF WORK THEY'D DONE - IS STILL LOOKED THE SAME AS WHEN THEY SHOWED UP WITH THE DIRT BEING SMUDGED AROUND AND POINTED IT OUT TO THEM - THEY RESPONDED WITH IT'S STAINED) in any way and went over the detail with the detail crew. He then signed off on the work order stating that the job was fully completed and that he is happy with the service (as shown in attachment)(MY HUSBAND DID NOT WANT THAT COMPANY DOING ANYTHING ELSE TO OUR BOAT AS HE COULD TELL THEY HAD NO IDEA WHAT THEY WERE DOING.)

Later, Michael's wife called in stating they are not happy with the work at all. The owner of the detail crew that was sent out then contacted the customer and let them know he wants to make them happy with the work (even though when they were on site, Michael told them work was good and signed off on it). The owner then made a new appointment with the customer to send the crew back out to get anything fixed that they were not happy with.(WHEN I GOT OFF OF WORK I CALLED BY HUSBAND TO FIND OUT HOW IT WENT.  HE SAID I'M IN THE BOAT CLEANING UP WHAT THEY SAID WAS STAINED WITH SIMPLE GREEN.  I ASKED HIM TO STOP AND I WOULD CALL THE COMPANY AND ASK THEM TO SEND SOMEONE ELSE OUT BECAUSE I PAID $552.00 FOR THE DETAIL)

We now have spoken to the detail crew about what happened when they went back the second time and confronted them about the 2 cracked letters and this is what we found out:

The crew came back on the 20th and redid much of the detail. Michael pointed out that there was wax residue and complained about that being in the letters. At this point the letters were already cracked (I HAVE CAMERAS ON MY HOME THAT VIDEOED THE ENTIRE DETAIL.  YOU CAN SEE THEM START TO PULL THE LETTERING OFF AND THEN IT SNAPS IN HALF.) most likely from being old and in the sun. (MOST LIKELY IS AN ASSUMPTION AND EVERYONE KNOWS WHAT THAT STANDS FOR LOL) They then removed the letters to get the wax that was left to please the customer and then put them back on but never damaging any of the letters. (THIS SHOULD NEVER BE DONE THIS WAY AND I HAVE A VIDEO OF THE PROPER WAY TO REMOVE WAX AND CAN SHOW THAT MINE WAS EASILY REMOVEABLE WITH A SOFT TOOTHBRUSH) They then had Michael reinspect the boat and then they were told he will have his wife look it over. (MY HUSBAND BEGAIN TO LOOK EVERYTHING OVER AND SHOWED THEM ALL OF THE SPOTS THEY MISSED AND INSTEAD OF FIXING THEM, THEY SAID FOR HIS WIFE TO MAKE A LIST AND THEY'D COME BACK.)  This is when he was told that they were even willing to come back a third time if after she looked it over and was still not happy and to have her make a list if this is the case (because she was not there and was not there the first time, but was the one who was unhappy with the detail). (I DON'T WANT TO SHOW A DETAIL COMPANY HOW TO DO THEIR JOB.  I WANT TO RECEIVE WHAT I PAID FOR THE FIRST TIME WITHOUT DAMAHGES TO MY BOAT.) 

The wife ended up still not happy with the 2nd time around. The detail crew was willing to go back a third time to please her but only asked that she either make a list or that she be there at the time because they strive to make every customer happy with the work but neither them nor Michael could point out anything that was still needing fixed (either time they came out). (THIS IS FUNNY BECAUSE MY HUSBAND IS WAY MORE PICKY THAN I AM AND HE TOLD THEM IT WASN'T RIGHT AFTER THE 2ND TRIP.  REALLY...YOU THINK I'M GOING TO LET THEM COME OUT AGAIN TO DAMAGE SOMETHING ELSE.  YOU MUST NOT BE VERY BRIGHT.)  

On June 15th the detail crew assigned to this job went and did the detail. They did a full interior detail along with full exterior as well. After the detail crew completed the job, they had Michael Latimer (customers name on scheduled appointment) look the boat over. He did not indicate that he was unhappy in any way and went over the detail with the detail crew. He then signed off on the work order stating that the job was fully completed and that he is happy with the service (as shown in attachment).

Later, Michael's wife called in stating they are not happy with the work at all. The owner of the detail crew that was sent out then contacted the customer and let them know he wants to make them happy with the work (even though when they were on site, Michael told them work was good and signed off on it). The owner then made a new appointment with the customer to send the crew back out to get anything fixed that they were not happy with. 

We now have spoken to the detail crew about what happened when they went back the second time and confronted them about the 2 cracked letters and this is what we found out:

The crew came back on the 20th and redid much of the detail. Michael pointed out that there was wax residue and complained about that being in the letters. At this point the letters were already cracked most likely from being old and in the sun. They then removed the letters to get the wax that was left to please the customer and then put them back on but never damaging any of the letters. They then had Michael reinspect the boat and then they were told he will have his wife look it over. This is when he was told that they were even willing to come back a third time if after she looked it over and was still not happy and to have her make a list if this is the case (because she was not there and was not there the first time, but was the one who was unhappy with the detail). 

The wife ended up still not happy with the 2nd time around. The detail crew was willing to go back a third time to please her but only asked that she either make a list or that she be there at the time because they strive to make every customer happy with the work but neither them nor Michael could point out anything that was still needing fixed (either time they came out). 

National Detail Pros. sent out a detail company that doesn't have a business license.  Per the Sacramento County 916-874-6644 and the Sacramento Business Tax Department (916) 808-8500 Ncredibly Detailed Mobile Detailing is doing business in Sacramento, CA without a business license.