Complaint Review: National Fitness Financial Systems Karen Tuason - Layton Utah

My wife signed a contract with LOA 3 years ago, and when we found out we were pregnant 5 months later, wanted to cancel it. We were told we couldn't, because we had not moved from out of the area. We accepted that, and just added the months she could not go tothe end of the contract. Those months were up 6 months ago. My wife missed the automatic renewal portion of the contact, and when she called to complain about the money still being deducted, she was told notification needed to be received in writing, then it would take 4-6 weeks to process everything. The service rep said emails were considered valid communication, and told my wife to go to LOA website and use the email address provided. She sent a message (thankfully we saved a copy with the date and time). When payments still kept coming out after the 4-6 week time, we called to get our payments back. We were told the address was not in use, we should have used a different address, and the info told to us by the first rep was wrong. That was enough for me to demand payment back for the 1 month, and an immediate stop to the deductions. I was told I would have to wait another 4-6 weeks for the request to go through, and I really couldn't talk since I was not the person who signed the contract. My wife called up, asked to speak to a manager and was told no managers were on duty (since my wife woRks in a call center for a major insurance company, she knows this is garbage, especially for a company of national fitness's size. there is ALWAYS a manager on, if not 4-5 of them) When the rep finally transferred her to a manager that supposedly wasn't there, he said he had no authority to credit any accounts. She asked to be transferred to his manager, and he said that nothing she would do would work, the full amount of the contract would be collected. She told him the contract had already exceeded the 36 month agreement, and she had sent notification of cancellation. He said she had to fax it again, maybe they would review the info. My wife said that she would be callng our bank to stop all payments and receive 2 months of chargebacks. The rep actually said, "If you do that, we are going to come after you with lawyers and make you pay more than you would". Get the word out: DO NOT DO BUSINESS WITH THIS GARBAGE COMPANY!! Oh yeah, the state A.G.'s office has received notification from more people than us, and is already working to get "thousands" of dollars back.

My wife signed a contract with LOA 3 years ago, and when we found out we were pregnant 5 months later, wanted to cancel it. We were told we couldn't, because we had not moved from out of the area. We accepted that, and just added the months she could not go tothe end of the contract. Those months were up 6 months ago. My wife missed the automatic renewal portion of the contact, and when she called to complain about the money still being deducted, she was told notification needed to be received in writing, then it would take 4-6 weeks to process everything. The service rep said emails were considered valid communication, and told my wife to go to LOA website and use the email address provided. She sent a message (thankfully we saved a copy with the date and time). When payments still kept coming out after the 4-6 week time, we called to get our payments back. We were told the address was not in use, we should have used a different address, and the info told to us by the first rep was wrong. That was enough for me to demand payment back for the 1 month, and an immediate stop to the deductions. I was told I would have to wait another 4-6 weeks for the request to go through, and I really couldn't talk since I was not the person who signed the contract. My wife called up, asked to speak to a manager and was told no managers were on duty (since my wife woRks in a call center for a major insurance company, she knows this is garbage, especially for a company of national fitness's size. there is ALWAYS a manager on, if not 4-5 of them) When the rep finally transferred her to a manager that supposedly wasn't there, he said he had no authority to credit any accounts. She asked to be transferred to his manager, and he said that nothing she would do would work, the full amount of the contract would be collected. She told him the contract had already exceeded the 36 month agreement, and she had sent notification of cancellation. He said she had to fax it again, maybe they would review the info. My wife said that she would be callng our bank to stop all payments and receive 2 months of chargebacks. The rep actually said, "If you do that, we are going to come after you with lawyers and make you pay more than you would". Get the word out: DO NOT DO BUSINESS WITH THIS GARBAGE COMPANY!! Oh yeah, the state A.G.'s office has received notification from more people than us, and is already working to get "thousands" of dollars back.

My wife signed a contract with LOA 3 years ago, and when we found out we were pregnant 5 months later, wanted to cancel it. We were told we couldn't, because we had not moved from out of the area. We accepted that, and just added the months she could not go tothe end of the contract. Those months were up 6 months ago. My wife missed the automatic renewal portion of the contact, and when she called to complain about the money still being deducted, she was told notification needed to be received in writing, then it would take 4-6 weeks to process everything. The service rep said emails were considered valid communication, and told my wife to go to LOA website and use the email address provided. She sent a message (thankfully we saved a copy with the date and time). When payments still kept coming out after the 4-6 week time, we called to get our payments back. We were told the address was not in use, we should have used a different address, and the info told to us by the first rep was wrong. That was enough for me to demand payment back for the 1 month, and an immediate stop to the deductions. I was told I would have to wait another 4-6 weeks for the request to go through, and I really couldn't talk since I was not the person who signed the contract. My wife called up, asked to speak to a manager and was told no managers were on duty (since my wife woRks in a call center for a major insurance company, she knows this is garbage, especially for a company of national fitness's size. there is ALWAYS a manager on, if not 4-5 of them) When the rep finally transferred her to a manager that supposedly wasn't there, he said he had no authority to credit any accounts. She asked to be transferred to his manager, and he said that nothing she would do would work, the full amount of the contract would be collected. She told him the contract had already exceeded the 36 month agreement, and she had sent notification of cancellation. He said she had to fax it again, maybe they would review the info. My wife said that she would be callng our bank to stop all payments and receive 2 months of chargebacks. The rep actually said, "If you do that, we are going to come after you with lawyers and make you pay more than you would". Get the word out: DO NOT DO BUSINESS WITH THIS GARBAGE COMPANY!! Oh yeah, the state A.G.'s office has received notification from more people than us, and is already working to get "thousands" of dollars back.

My wife signed a contract with LOA 3 years ago, and when we found out we were pregnant 5 months later, wanted to cancel it. We were told we couldn't, because we had not moved from out of the area. We accepted that, and just added the months she could not go tothe end of the contract. Those months were up 6 months ago. My wife missed the automatic renewal portion of the contact, and when she called to complain about the money still being deducted, she was told notification needed to be received in writing, then it would take 4-6 weeks to process everything. The service rep said emails were considered valid communication, and told my wife to go to LOA website and use the email address provided. She sent a message (thankfully we saved a copy with the date and time). When payments still kept coming out after the 4-6 week time, we called to get our payments back. We were told the address was not in use, we should have used a different address, and the info told to us by the first rep was wrong. That was enough for me to demand payment back for the 1 month, and an immediate stop to the deductions. I was told I would have to wait another 4-6 weeks for the request to go through, and I really couldn't talk since I was not the person who signed the contract. My wife called up, asked to speak to a manager and was told no managers were on duty (since my wife woRks in a call center for a major insurance company, she knows this is garbage, especially for a company of national fitness's size. there is ALWAYS a manager on, if not 4-5 of them) When the rep finally transferred her to a manager that supposedly wasn't there, he said he had no authority to credit any accounts. She asked to be transferred to his manager, and he said that nothing she would do would work, the full amount of the contract would be collected. She told him the contract had already exceeded the 36 month agreement, and she had sent notification of cancellation. He said she had to fax it again, maybe they would review the info. My wife said that she would be callng our bank to stop all payments and receive 2 months of chargebacks. The rep actually said, "If you do that, we are going to come after you with lawyers and make you pay more than you would". Get the word out: DO NOT DO BUSINESS WITH THIS GARBAGE COMPANY!! Oh yeah, the state A.G.'s office has received notification from more people than us, and is already working to get "thousands" of dollars back.