Complaint Review: National Moving Group - Boca Raton Florida

Please trust when I say that this place is a joke and go with a reputable mover like Mxxxxx or Uxxxxx.... In the end you will end up paying the same and your items will be delivered, picked up and shipped in one piece with an accurate price from the beginning.

I called back in April and received a quote of my stuff, I talked to Chris and even emailed him our conversation to make sure I understood correctly. I was originally quoted $2k and at the time thoroughly explained what was coming..... Items in a 5x15 storage unit, plus additional items from a 2 bedroom apt...... Instead of listening to me, the customer..... He severely underestimated my belongings and quantity of items so when the final inventory list was given the number of items was double (as I tried to explain to him in the beginning) when he kept telling me I was "overestimating" the quantity of items and their cubic feet and weight. I explained I would rather estimate high than be in a situation in 3 months where the price doubled (as I've heard of that happening then people are stuck) he was so nice and helpful at the time and said "that doesn't happen with our company".....I've never talked with Chris since he took my payment as everytime ive called there is some excuse, his phone extension is acting up..... He's out sick..... He's been in the hospital with an upper respiratory infection.... Etc.

Well low and behold, I've been calling for over two weeks to update the inventory and go over the final details and Jenna was supposed to call me back.... After two phone calls today I spoke with Todd who is a manager in the QA dept and guess what?!? My 2k quote just came to over 8500k!! Surprise surprise..... Todd knowing that I was upset told me how Chris, who I originally spoke with was incorrect in telling me the cubic feet was the issue and it goes by weight and supposedly my stuff went from 3000 pounds to now over 9000 so my price QUADRUPLED. Apparently some extra boxes, a few dressers and an air compressor weighs over 6000 pounds!!! Who knew?!?! Meanwhile they have never come out to look at or estimate my items, I've done ALL the legwork and they've got over $1k from me I will never see. I called Mayflower and explained the situation and got ahold of a manager there that not only was extremely helpful and explained that these practices are common with "brokers" who basically steal your money and most of the time do not even deliver your goods on time or in one piece if you're lucky to receive them at all!! After looking at reviews online I am NOT the only one this has happened to and seems to happen frequently with this company!

The reality is I could've called the company transporting my items directly and not even dealt with National who did nothing but steal over $1000 from me basically...... It's a $1000 mistake on my part to learn, please don't make the same one as me and go with an honest and reputable company from the start, one like Mayflower who will come out from the start and give you an accurate estimate and not charge you a dime until your items are packed, shipped and unloaded safely at their destination. THAT is how a REAL AND REPUTABLE moving company is SUPPOSED to work! Now I have to fly across country at the last minute, take time off of work and haul my own items across country with U-Haul because of all this..... Not to mention I work nights and have spent ALL day on the phone scrambling to make it come together at the last minute...... Meanwhile those who have stolen over $1000 from me can only say "I know you are upset over your price more than doubling but respectfully maam, you doubled your items." So moral of the story is explaining to their estimator what I had and him underestimating to give me a low ball price which caused my items to double..... Quadrupled my final price.