- Report: #1341138
Complaint Review: National Moving Group - Boca Raton Florida
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National Moving Group
1300 N Federal Hwy Suite 104 Boca Raton, 33432 Florida, USA
Web:
nationalmovinggroup.com
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National Moving Group This is a group of dishonest people who do not care about the consumer. They lure you in with false statements and low initial bid, fail to disclose significant issues and steal your money. Boca Raton Florida
National Moving Group never does anything wrong, according to them, but in reality, they do nothing right.
I'm just piggybacking on to all the other dozens of complaints with the same story: Low ball quote to lure in the customer along with many false promises and failure to disclose significant issues. Then, they take a deposit and you're trapped.
Our story was an initial quote of $5,500, which increased to $8,000 the day before our service (when we gave them another deposit) and then finally increased to $13,700 the day of our move. Unacceptable. And National Moving Group's response is "Sorry, no refunds, nothing we can do, you signed the contract, which states there are no refunds if you don't use the service." They tell us it's all our fault that the price increased by that much when we went over a detailed inventory list over the phone the day before the movers arrived. And we initially were told that someone would be with us physically to ensure the inventory list was accurate. That didn't happen. It was a very very long phone call where we described each piece. We did not misrepresent our inventory and it did not change overnight.
This business does not appear to be legitimate and they are not helpful with any resolution to service issues; they just continue to deny any wrong doing and point the finger back at you - it's your fault and you signed our legal document so, too bad.
I'm working hard to connect all the people who were wronged by this business to ensure that this will not happen to anyone else. Please go to the BBB (where they have a rating of F) and review the dozens of similar complaints and please do not use this company.bbb.org/south-east-florida/business-reviews/moving-brokers/national-moving-group-in-boca-raton-fl-90113540/reviews-and-complaints
