- Report: #1309200
Complaint Review: National Van Lines Inc. - Vanguard Moving Storage & Storage- - Bethel Connecticut
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Author Confirmed
Why?
National Van Lines Inc. - Vanguard Moving Storage & Storage-
16 Goodhill Road Bethel, 06801 Connecticut, USA
Phone:
(203) 798-6060
Web:
www.vmslct.com
Categories:
Business Rating:
(0)
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National Van Lines, Inc. - Vanguard Moving Storage & Storage- Personal Belongings STOLEN- Unethical Company- You are at their Mercy! Bethel Connecticut
Our personal effects were stolen from this company. Be careful- watch the entire process. Beware of who touches your stuff. As a matter of fact avoid them altogether and chose someone else.
We moved cross country in April. They sold me on their trust, their knowledge of the moving process, they said all the right things. Just watch- they will tell you what's wrong with all the other guys. That's how they get you.
If you want all of your personal belongings to make it to your new home- choose another moving company.
I have asked them to call me regarding a missing box that contained my husbands watches and other personal effects. It was an unmarked box mind you, but obviously different from the rest of them.
I am awaiting that call. Mike did not hesitate calling and emailing me until I decided to go with them...but now I need them...crickets. I am still awaiting a $1,000 mirror their people broke, a month later, it still has not arrived my home.
Dave told us to pack our own personal effects in our own boxes, yet the packers "mysteriously" did not inventory those boxes on the ledger. That box is now missing and they claim no responsibility for it.
I am hurt, angry, and extremely disappointed. I will be filing a police report, contacting all & any channels I possibly can that pertains to moving companies and let people know "Mover Beware" of this company Vanguard in CT and National VanLines. Perhaps our friends over at 20/20 Investigates will find this interesting and I hope someone goes undercover to expose this scam.
My husband was a former athlete, I truly believed we were targeted. If you feel you were targeted by these people too, direct message me. I will also share your story with the proper channel.
Mike and Dave- please give me a call or feel free to tell your side of the story. We know what happened and I am sure your people do also.
I will gladly retract if they can actually pick up the phone, rectify this and pay me the respect our $10,000 deserves.
2 Updates & Rebuttals
100% Rectified by National Van Lines & Vanguard Logistics
#2Author of original report
Wed, June 08, 2016
I would like to state that my issues above with National Van Lines and Vanguard Logistics have been 100% rectified. I want to thank Ms. Brown, Claims Director, for personally taking the time to reach out to my husband and me over the phone regarding our missing items. Ms. Brown went above and beyond her call of duty, as an employee of National Van Lines and as a human being. We spoke several times on the phone, and she was nothing but empthetic and deeply respectful and showed genuine concern. I was very emotional due to our loss & my husband devastated, and Ms. Brown made things right with us - we are walking away satisfied with the outcome. If you are reading this, I hope you are able to handle issues swifty and professionally - Ms. Brown listened and took action for me as their Client and for this, I fully retract my comments above. Moving across country is not easy for anyone, it's scary, it was scary for us, and I consider myself very lucky to have been able to work with Ms. Brown to come to a peaceful resolution.
Malia
Encino, CA
National Van Lines
Broadview ,Illinois,
USA
We are investigating this claim & will be in touch.
#3UPDATE Employee ..inside information
Sat, June 04, 2016
We are very sorry for the issue and frustration that you experienced. At National Van Lines, we take what we do very seriously and work extremely hard to ensure the expectations of our valued customers are met or exceeded. As we explained during our phone conversation earlier this week, we are working through an investigation & our leadership team members have been made aware of the situation. Our Claims Department will continue to keep you updated throughout the process.
