- Report: #599407
Complaint Review: Nationstar Mortgage - Lewisville Texas
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Author Confirmed
Why?
Nationstar Mortgage
350 Highland Drive Lewisville, 75067 Texas, United States of America
Phone:
888-850-9398
Web:
Categories:
Business Rating:
(0)
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Nationstar Mortgage Nationstar violated HAMP guidelines as well as spirit and intent of program. Lewisville, Texas
I submitted documentation under HAMP on October 9, 2009 and heard nothing from Nationstar until I received their denial letter dated April 15, 2010. They claim something was missing from my info packet. In fact, the paystubs they think are missing do not exist. As I explained in Oct. 2009, I don't receive paystubs. My pay and Social Security benefits are direct deposited. I supplied employment letters, benefits award notices, W-2s, tax returns, etc., which more than satisfied the program's need for financial information. When I asked why they didn't just let me know they thought my packet was incomplete, their response was "Because we're not required to". I made all trial payments in full and on time.
Instead of HAMP, they of course offered me their more expensive in-house modification plan or else face foreclosure on June 15, 2010. The only reason I know that date is because of mail I received from a local realtor offering to handle a short sale.
In all dealings with Nationstar, they've been sneaky, slimey and downright liars. They make the entire mortgage business look bad. By violating the guidelines, as well as the spirit and intent of the Making Home Affordable program, I hope the government shuts them down once and for all.
1 Updates & Rebuttals
David
seaside,California,
U.S.A.
Complain to the correct agency
#2General Comment
Wed, September 29, 2010
You filed this report as a consumer living in Arizona. Your best bet is to file a complaint with the Arizona Department of Financial Institutions, which licenses Nationstar to do business in Arizona. Their web page which deals in complaints is: http://www.azdfi.gov/CAD/Intro.htm
Hoping that Nationstar gets "shut down" is not enough. Please consider filing a formal complaint if you haven't already done so.
