- Report: #1343521
Complaint Review: Natural Health & beauty - Escondido California
Reported By:
upsetmom -
Hickory, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Natural Health & beauty
Escondido, California, USA
Phone:
866-256-6393
Web:
N/A
Categories:
Business Rating:
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Natural Health & beauty essential nutra Company is charging me for things I didn't order Escondido California
I ordered ONE product (amazing garcinia) and after placing the order I went back to the website where I placed my order to see what the catch was. I read every screen and never saw a monthy charge or anything about what to expect after the trial and the webpage was GONE. It said the web address didn't exist. I immediately called and cancelled my order because I felt like there was something very sketchy going on.
Two days later I get an email telling me a product shipped... amazing green coffee. I clicked "NO THANK YOU" to adding this to my order, it was somehow still added to my order (which remember, I cancelled immediately). The customer service agent who closed my account and cancelled the order said nothing about any other items coming to me even after explaining how I didn't want any of their products. The agent tried very hard to get me to agree to keep the amazing green coffee and reduced the price from $92 down to $18 and assured me that if I sent back the ones I was being shipped that it would cost me $15 anyway, so why not keep them. I refused got a RMA (return authorization number) shipped them back and even paid extra to get a signature so I knew they couldn't tell me they never received it, it cost less than $3 to ship them back.
A little more than two weeks later I see an odd charge on my bank account for $9.95, ask my husband if he knew what it was and finally called to find out it was the SAME COMPANY. The company in which I have NO ACCOUNTS, have not purchased anything from them willingly and here are charges. No one can find them, they sell too many products to just know what it is afterall. Someone instructed me to send the image of the latest charge to an email address "[email protected]" so they could process the refund, it has been a battle with them as well. Asking for more information everytime... I've provided them with my name, address, email, phone number & a screen shot of an email from them with the information I have. They still cannot seem to locate any accounts for me... big surprise. So after several calls in a row and someone tells me I was charged for "fit friends" whatever this is. Assures me that she is refunding it and I requested to have all the emails re-sent to me about the accounts being cancelled. I deleted them and wish I hadn't. I called back today and a different gentleman said that I wasn't getting a refund because I clearly entered my credit card information online... WHICH I DID NOT.
I have contacted my bank, the BBB and went as far now as having to cancel my debit card, which I really did not want to do. This company is ruthless, I don't know how anyone could even work for such an awful place. I will not let this go, this company has got to stop.
