Customer Service Administrator
St. George,#2UPDATE Employee
Wed, May 06, 2009
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Our company represents some of the Fit Factory programs. I am saddened to read that you have had a difficult time. Our company strives to give the highest standard of customer service. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals. Fit Factory CS Phone Number: 1-866-407-1022 Trial: Bonus Program: 14-days Cost: Bonus Program: $29.95 Website URL: http://www.fitfactory.com/ Start up username: assigned by Fit Factory Start up password: assigned by Fit Factory Verbiage: Fit Factory is a great way to gain total overall wellness. FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being. Selling Points: 5 different diet plans for all walks of life Professionally trained and Licensed Dietitians Professionally trained and Licensed Fitness Trainers Live Chat 24/7 Flash Exercises Gallery (See how to do the exercise correctly) Record your progress, Keep notes Articles to inspire, Music to get you motivated, quotes, recipes and more You stated that you had contacted customer service but if you feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at [email protected] and I will assist you immediately. Sincerely, Online Customer Support
Company Employee
Indianapolis,#3UPDATE Employee
Sat, March 21, 2009
Joe, On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Furthermore, Nature's Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. Once again, all of this information is included in the terms and conditions which are available prior to any of our customers signing up for our elite products. Also, in your statement, you have made it sound like it is absolutely necessary for all customers to take the supplement for at least 3 months before noticing any form of weight loss. This is not the case, nor is this how we have it on our website. Instead, what our website says is that many of our customers are much closer to reaching their weight-loss goals by the 3 month mark not that they will only start to notice a change after 3 months. Remember, your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!
Company Employee
Indianapolis,#4UPDATE Employee
Sat, March 21, 2009
Joe, On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Furthermore, Nature's Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. Once again, all of this information is included in the terms and conditions which are available prior to any of our customers signing up for our elite products. Also, in your statement, you have made it sound like it is absolutely necessary for all customers to take the supplement for at least 3 months before noticing any form of weight loss. This is not the case, nor is this how we have it on our website. Instead, what our website says is that many of our customers are much closer to reaching their weight-loss goals by the 3 month mark not that they will only start to notice a change after 3 months. Remember, your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!
Company Employee
Indianapolis,#5UPDATE Employee
Sat, March 21, 2009
Joe, On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Furthermore, Nature's Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. Once again, all of this information is included in the terms and conditions which are available prior to any of our customers signing up for our elite products. Also, in your statement, you have made it sound like it is absolutely necessary for all customers to take the supplement for at least 3 months before noticing any form of weight loss. This is not the case, nor is this how we have it on our website. Instead, what our website says is that many of our customers are much closer to reaching their weight-loss goals by the 3 month mark not that they will only start to notice a change after 3 months. Remember, your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!
Company Employee
Indianapolis,#6UPDATE Employee
Sat, March 21, 2009
Joe, On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Furthermore, Nature's Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. Once again, all of this information is included in the terms and conditions which are available prior to any of our customers signing up for our elite products. Also, in your statement, you have made it sound like it is absolutely necessary for all customers to take the supplement for at least 3 months before noticing any form of weight loss. This is not the case, nor is this how we have it on our website. Instead, what our website says is that many of our customers are much closer to reaching their weight-loss goals by the 3 month mark not that they will only start to notice a change after 3 months. Remember, your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!