Bill
Longview,#2REBUTTAL Owner of company
Wed, October 24, 2007
The $15 charge was just a validation charge and is removed automatically by the bank when the actual call charge is received. I emphasize that the policy of our customer service representatives is to satisfy the customer. Not knowing the actual talk time or any of the specifics, I cannot address if the call actually cost $12. Please call our customer service back at 1-800-382-2887 for resolution. Thank you.