- Report: #1211698
Complaint Review: NCL UK Norwegian Cruise Line - Nationwide
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NCL UK Norwegian Cruise Line
Nationwide, USA
Phone:
800 327 7030
Web:
www.ncl.com
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NCL UK Norwegian Cruise Line Forced to pay insurance Miami Florida
Norweigan Cruise Line Getaway Ship set to sail 2-28-2015 reservation number 26708736
I booked this cruise over the phone after it was given to my by Las Vegas Casears Entertainment. I paid the taxes and other monies required to book the cruise.
Later I decided since this was my birthday I would upgrade to aft balcony. That fee was over 1700 dollars.
When I called to make changes I was told I had no choice but to pay for the insurance. I advised the agent that
I work for an airline and that I was sure I would make the cruise.
Later I purchase the drink package dining package excursions. A few months later I called and cancelled the
the drink package not thinking my husband and I would drink that much.
I was looking on NCL website and learned that I must also post an onboard account and the amount is based on the number of days of sailing.
Since I am sailing 7 days, I must have an account with 600 dollars in it for two people. I called and said I was never told this information and I would not be able to have 600 dollars sitting in an onboard account. When I called to asked if I could just cancel my dining package, excusions and shows if NCL could just put that money in my onboard account. I was told no.
I said well I can't take my cruise now for I don't have an extra 600 dollars laying around. This cruise was for my 46th birthday to help ease my so stress of dealing with my dad who suffered a stroke last Septemeber and now has early on set demintia.
The NCL agent said that if I cancel I will lose over 2100 dollars and be refunded a little over 600 dollars back. I was forced to by insurance what was that for?
I really feel scammed by this cruise line
Denese
