- Report: #1306987
Complaint Review: Neo Innovations Inc - Internet
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Author Not Confirmed
Why?
Neo Innovations Inc
Internet, USA
Phone:
303-359-3495
Web:
neomagneticlight.com
Categories:
Business Rating:
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Neo Innovations Inc Neo mag light Ordered product online Cannot reach anyone by phone or email Have not received my merchandise Internet
I tried to call the company they don't return a phone calls I also tried emailing I have not received any response My product was never been received This was as seen in Shark Tank product
2 Updates & Rebuttals
NeoInnovations
Colorado,USA
Ship Times And Customer Service
#2REBUTTAL Owner of company
Thu, May 26, 2016
Hello,
I want to start by saying we have already fixed this "issue" outside of this website.
During our Air times on CNBC our shipping time and response time is slightly longer than usually. When a company is featured on TV it has no idea how much traffic or inquires it will receive. We (I Kevin, the one who runs the company top to bottom) do my best to keep up with everything during these times. Neo Innovations is a legitimate company with legitimate products. We by no means have ever not sent out a product that has been paid for. It may take a little longer than usual but it will be delivered.
For the record, this purchase was made at the end of the day on the 13th of May, the product was delivered at their door on the 25th of May. Our regular ship time is 7 business days. The 16th would have been the first business day being the Following Monday. 9 Days to your door. I would say this is a very healthy ship time for a company that has just been on Television.
If there are any further questions I would be happy to answer them.
We hope you have great results.
Kevin M.
Vice President
Neo Innovations
Report Attachments
AWAITING PACKAGE
#3Author of original report
Mon, May 23, 2016
MERCHANT HAS CONTACTED ME AND ASSURED ME THAT MY PRODUCT HAS BEEN SHIPPED AND I SHOULD RECEIVE IT WITHIN 2 DAYS.
