- Report: #1001187
Complaint Review: Netfactor - Greenwood Village, CO Internet
Reported By:
Paul -
Minneapolis, Minnesota, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Netfactor
6041 S. Syracuse Way, Greenwood Village, CO, Internet, United States of America
Phone:
Web:
www.netfactor.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Netfactor VisitorTrack Stole and sold my website visitor data to my competitor, Internet
Netfactor also known as Visitor track provides a service where you install a piece of code on your website and then netfactor provides analytics about your visitors.
After using this service (Which is overpriced, google netfactor to find the same services at 10% of the cost) and cancelling the company 'sold' my visitor logs to the competition. One of my competitors was ethical enough to let me know what they were doing. This is highly unethical and illegal, and against their own 'terms of service'
After looking at what some of their employees are saying it looks like this company is going out of business and desperately trying to find ways to make money
Netfactor reviews
(((link redacted)))
Avoid this company at all costs. There are multiple other services that do the same or better at a fraction of the cost, and without the data security or solvency concerns.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
After using this service (Which is overpriced, google netfactor to find the same services at 10% of the cost) and cancelling the company 'sold' my visitor logs to the competition. One of my competitors was ethical enough to let me know what they were doing. This is highly unethical and illegal, and against their own 'terms of service'
After looking at what some of their employees are saying it looks like this company is going out of business and desperately trying to find ways to make money
Netfactor reviews
(((link redacted)))
Avoid this company at all costs. There are multiple other services that do the same or better at a fraction of the cost, and without the data security or solvency concerns.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
3 Updates & Rebuttals
Heather
Pennsylvania,Netfactor's VisitorTrack
#2Consumer Comment
Thu, June 20, 2013
I have 15 years Digital Marketing experience, and I have not ever had as bad an experience as I had with Netfactor's Visitor Track. See the complaint below:
http://www.ripoffreport.com/r/Netfactor/internet/Netfactor-Scam-Unfair-Billingnbsp-Internet-1060790
Scott N
United States of AmericaNow that the truth is out
#3UPDATE EX-employee responds
Wed, March 13, 2013
This is one of the reasons I left the company, the user can judge for themselves if they search around. No one wants the henchmen sicked on them. I'd suggest people stay away and use their own judgement.
netFactor
Greenwood Village,Colorado,
United States of America
netFactor Review
#4REBUTTAL Owner of company
Thu, February 14, 2013
The Internet provides a voice to all. Regretfully, this forum has been used to spread untruths about our Company and business practices. Some facts which may be helpful in interpreting these allegations are:
We do not nor have we ever made available a Clients data to any other party, at any price.
We are rigorous in our protection of the Clients data, and our practices are openly detailed here: http://www.netfactor.com/company/practices/
We are aware of others in this space who actively co-mingle their clients data and share it with others we do not.
We do not use nor have any access to our Clients log files.
The review above was written by someone who said their name is Paul, from Minneapolis. We have no record of any customer with that name from the entire state of Minnesota.
We have examined our records for any related termination of services and can find no one named Paul.
After an investigation, we can find no reporting of this incident by Paul to any of our personnel.
At such time as a Client may terminate their services with us, the account is closed and the visitor data becomes inaccessible.
Were we to engage in the practices described above it would indeed be unethical. We do not.
I am the Chief Executive Officer of the Company. We hold to the highest standards of fair marketing practices and business ethics. Without the trust of our Clients around the world we would not have the continued growth of our business nor our leadership in the category.
Lets get to the bottom of this? I invite the writer of the review above, or anyone who would like to contact me personally about this, to reach me at our offices in Denver, Colorado at 720 489 5534.
C. Jeffers
CEO
