- Report: #1023070
Complaint Review: NetSpend Corp - Internet Texas
Reported By:
disgusted -
Raleigh, North Carolina, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
NetSpend Corp
PO Box 2136 Internet, 78768 Texas, United States of America
Phone:
866-387-7363
Web:
www.netspend.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NetSpend Corp Terrible cust service.Reloadable Visa card nothing but a $79.95 piece of plastic. A waste of good $ Internet, Texas
I bought a NetSpend reloadable Visa card from my local Food Lion. Paid $4.95 for card with an additional $75 to the grocery clerk. Got home & online cause I gotta pay my internet bill now. Seemed like it was loaded fine, until I tried to pay my net bill & the card kept getting declined. Went back to NetSpend.com to find out my Visa card in my hand was a Mastercard on their(NetSpend) site. The numbers did not match either nor did the expiration date & showed $0 balance.
I emailed NetSpend first explaining the situation. After I sent the email I noticed that it said they had a 48 hour turnover time. 2 days to resolve something this simple..really ?!
I called customer service & spoke with Joy first who assured me the problem was solved. Got back on NetSpend.com... nope, no changes. I kept trying & also sent them one of those blank emails without their address (sneaky).
Called again a little later & spoke with Erwin. He was even more assuring & said it might take a couple of hours to resolve...hours ?! But I said okay cause well, he assured me. He even said there was cash on my balance, just couldn't explain why nothing jived.
Here it is 6:32am the next morning & still no email update, no phone calls & still no correcting the card problem on NetSpend.com. So now I'm still $79.95 in the hole.
Guess I'll go back to Food Lion & see if they will stand by this NetSpend company. After all, I paid Food Lion for this headache...they should be held accountable too.
I emailed NetSpend first explaining the situation. After I sent the email I noticed that it said they had a 48 hour turnover time. 2 days to resolve something this simple..really ?!
I called customer service & spoke with Joy first who assured me the problem was solved. Got back on NetSpend.com... nope, no changes. I kept trying & also sent them one of those blank emails without their address (sneaky).
Called again a little later & spoke with Erwin. He was even more assuring & said it might take a couple of hours to resolve...hours ?! But I said okay cause well, he assured me. He even said there was cash on my balance, just couldn't explain why nothing jived.
Here it is 6:32am the next morning & still no email update, no phone calls & still no correcting the card problem on NetSpend.com. So now I'm still $79.95 in the hole.
Guess I'll go back to Food Lion & see if they will stand by this NetSpend company. After all, I paid Food Lion for this headache...they should be held accountable too.
2 Updates & Rebuttals
NetSpend Corporation
Austin,Texas,
United States of America
NetSpend
#2UPDATE Employee
Tue, March 05, 2013
We understand that the money you loaded was not available on your card.
Please send your information to [email protected] and we will be happy to assist you with this.
We look forward to speaking with you and we should be able to get this resolved quickly.
Thank you,
NetSpend
NetSpend Corporation
Austin,Texas,
United States of America
NetSpend
#3UPDATE Employee
Tue, March 05, 2013
We understand that the money you loaded was not available on your card.
Please send your information to [email protected] and we will be happy to assist you with this.
We look forward to speaking with you and we should be able to get this resolved quickly.
Thank you,
NetSpend
