- Report: #1174716
Complaint Review: NetSpend - Nationwide
-
Author Not Confirmed
Why?
NetSpend
Nationwide, USA
Phone:
1-877-814-7664
Web:
netspend.com
Categories:
Business Rating:
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NetSpend Refuse to return $403.77 dollars from Nordsstrom Texas NationwideTexas
I purschaed 2 braclets with cash from Nordstrom Department store for total $ 313.51 in cash before my vacation on September 28, 2014 to Houston Texas. I lost my recepit. I took the braclets back to Nordstrom in Texas on 8/29/14 and the sales rep allowed me to exchange the braclets with full vaule. I exchanged the 2 braclets for 2 diffrent one with a money diffrence of $90.26 . I purchased with my Netspend debit card. The grand total was $403.77. I return the braclets back to Nordstrom on 8/30/14 because the braclets kept snagging my shirt. The sales rep told me she did'nt have the $403.77 in her register, but she can return the funds back onto my Netspend debit card ending in 9080. I agreed for the to place the refund onto my Netspend card ending in 9080. @ days later my netspend debtcard was frozen I was unable to purshase anything form my bebt card. I ahd already ahd funds on my debtcard. I called Netspend on 9/2/14 with complaints wondering what was wrong with my debtcard. I was told that I purchased 2 braclets that wasn't originally purchased from my debitcard. I was toldly lost. Netspend representative told me I need to send proof , copies of the recepits for the transactions. Nordstrom had already palce the refund into my account. Netspend is holding my return funds. I sent a copy of the first recipt of my return on 8/29/14 to Netyspend Refrence number 9549028170. I was told it would take 24 hours before they get the receipt, and my account would be unfrozen. I called 9/2/14 status if they received the receipt dating 8/29/14. Coustomer services reports they received it but I would need my original receipt. I explained to them I lost my original receipt, but I added $90.26 from my debit card endeing in 9080. Netspend then told me I needed to send the second receipt and wait another 24 hrs. By then while my account was frozen my At&T was shut off, I have no gas. I refaxed the first receipt along with the second recepit on 9/4/14. I was told to wait another 24 hrs for the new document of receipts. I called again 9/5/14 and spoke to a Phil in their CS dept. He reports he's needs the original recepit before they return my funds. He then un froze my account I am now able to have acssess to my $416.00. My refund for $403.77 is still on hold . I want my refund money back . I was then told that Netspend will not return anything back to a customer on their debit card if they did'nt purchase it from that card. I told him how does a average customer suppose to know that. I demand that they return my money back to me. Please help
Latanya Brooks
317-760-6551
