- Report: #229020
Complaint Review: Network Solutions - HERNDON Virginia
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Network Solutions
13861 Sunrise Valley Drive, Suite 300 HERNDON, 20171 Virginia, U.S.A.
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Network Solutions refuses to cancel my services, keeps billing me HERNDON, Virginia
I have(had) multiple domains registered through Network Solutions and had accompanying hosting. I have for the past several months been trying to get them to cancel all hosting services. I have contacted them via telephone and the various customer service agents I have spoken with all politely agreed to cancel my services and even offered refunds for current billing month. I then get emails stating that they are not able to handle requests in this manner and to request it via email. I do this and get replies stating I must contact Customer Service via telephone to handle this type of request. This has gone on for the past several months and as of today is still ongoing. I have requested once again (today) that all hosting services be canceled and of course was told that a request to the billing department will be made to issue me a refund for the past few months of service. I was told that I had three different hosting packages and that only one had been canceled. I had, and still request, that ALL hosting services be canceled.
Unless you want a lot of headaches dealing with lousy customer service and billing problems, I would not recommend Network Solutions to anyone.
Scott
Oceanside, California
U.S.A.
Unless you want a lot of headaches dealing with lousy customer service and billing problems, I would not recommend Network Solutions to anyone.
Scott
Oceanside, California
U.S.A.
1 Updates & Rebuttals
John
Drums,Pennsylvania,
U.S.A.
Here is how to handle the product termination
#2UPDATE Employee
Wed, January 10, 2007
Hi Scott, I am in Technical Support at Network Solutions and here are a few tips. 1st. Never call after normal business hours Est 0900-2230. Any calls after that are directed to the Phillapines call center. If you call in and here music then a quick click, the call bank is full and you are going to the overseas call center also. 2nd. Call back and first off request a SR# for your call. This tracks the request. Sounds like bull but the company does use the SR# and it is attached to the call rep. Also ask for the Call rep ID# it will be something like joe001. 3rd. Tell the call rep your are going to request your credit card company do a chargeback unless the situation is resolved. NetSol has a standing company policy of not wanting a customer chargeback. This should resolve you issue.
