- Report: #1186557
Complaint Review: NetZero - Internet
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Author Not Confirmed
Why?
NetZero
Internet, USA
Web:
netzerolnet
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
NetZero service didn't work, real headache closing netzero account Internet
The speed was too slow, although it was labelled as "high speed dial-up". My old PC may have have contributed to that, but I never used it except for reading my email, via the webmail website. I no longer use the old PC at all.
The real kicker came whan I tried to cancel my service. I stated right off that I was no longer using the PC. Yet the service rep kept discussing upgrading. After repeating several times I just wanted to close the account, the rep asked if he could put me on hold for 90 seconds and I repeated once again I just want to close the account. He said "just give me a minute" and I said ok. When he comes back he informed me they were closing the account, but would keep providing the Norton Anti-virus software and bill-me $10.95 a month. I started another "let me make myself clear" statement, then figured "what's the use" and hung up. I cancelled the credit card and disputed their last monthly invoice that had today's date. Never again.
