- Report: #1236611
Complaint Review: New Southwest Car Care - Houston Texas
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New Southwest Car Care
9130 West Belfort Street Houston, 77031 Texas, USA
Phone:
713-772-0800
Web:
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New Southwest Car Care Damaged my car, very poor worksmanship, did not get services I paid for, ripped me off Houston Texas
I received a referral to this place from a family friend who does home air conditioning repair. I thought because of their experience that it would be a good place to take my 2006 Ford Focus for an air conditioning repair. This was my experience. So far I have been lied to and delayed multiple times. They have had my car almost five weeks for evaporator core replacement inside the dash. I am aware of what is involved to fix this. I was given the impression that they were affordable and honest, neither of which turned out to be true. Every time I call they tell me it will be ready tomorrow, only to be told they are still working on it the next day. They have told me this for the last two weeks. I had my friend call them to find out what the deal was. It turns out one of their mechanics has not been showing up for work and the other is in jail. So while they tell me they have been working on my car, in reality it has just been sitting at their shop waiting to be put back together. I am highly dissatisfied with the time taken for the repair. They have left me without transportation.
June 12th - I picked up my car today. I would like to add that there is a very strong chemical smell in my car now after they worked on it. We paid $650 first only to discover that the dash was damaged while they had it in the shop after I had paid. They destroyed one of the vents on the passenger front. Also, the a/c was still blowing hot; they did not fix it! They told me it was ready for pick up. I picked it up and it is not fixed! I took it to Prime 1 Car Care immediately after picking it up today to have everything checked and get a second opinion. I am having Prime 1 Car Care repair the damage New Southwest Car Care did to my car and re-do the repair correctly.
New Southwest Car Care ripped me off. I filed a dispute to the $650 charge the put on my credit card for services they claimed they rendered.
