Complaint Review: Nextcard aka NCO Financial aka cardmemberservices.net - Norcsross Georgia

I paid off my entire balance and closed my account on April 2002. In November 2002 I received a statement with a "miscellaneus charge" of $136 (even though my account was closed 7 month before!). I tried calling but there was nothing but an automated answering system that said all disputes must be in writting, which I did. In December 2002 I get another statement this time with the $136 + $29 late payment. At this point my perfect credit is starting to get hurt. So I try calling. This time I get someone on the phone and after giving me the run adound for a good 30 minutes they tell me it was a mistake and they will zero my balance. I should get a new statemnet saying that. In January, I get a statement saying $136 + 2 $29 late fee. I'm on the phone again. They claim they will fix it. My Credit history has a 2 month late note in it. February comes and I get another statement wqith the 3rd late fee included. So I get on the phone. I explained them what happened and that I closed my account in March 2002. They say they'll zero it out. I have a 3 month late note in my credit report. March comes, I am very upset to find out that again I am being charge late fees, I think my ballace went from 0 to $136 then to $227. This time I did convince them to get me a supervisor. She promised says she fixed it while we where on the phone. Finally, I do get a statement in May that shows that my account has been zero out. At this point, my credit has been ruined showing a 5 Months deliquency on this bogus charge. I contact Equifax to start a dispute, they take my info and 3 months later I get nothing back from them. I contact Equifax again and start another dispute. 3 weeks later I get a report that they have contacted Nexcard and they claimed my records are accurate, my account is still open but I do not owe them anything. My credit history has still the 5 in it. Today I have contacted Equifax again and file another dispute. I am sort of running out of patience. BEWARE OF THIS FELLONS.

I was also a victim of the forclosure of NextCard. However, aside from the inconvenience of losing a great credit card with an awesome charge rate and having to change where to send my payment, I have not had any of the problems I hear about here and elsewhere on the Internet. I get my statments on time, with the agreed-to prime + 0.5% rate. I make my payments on-line at cardmemberservices.net and have never experienced any site down-time. It helps to pay the bill as soon as I have the money. I get paid on the 15th, but the bill isn't due until the 7th of the next month. I pay on the 16th. Better to pay down the debt rather than hold the money in a non-interest-earning checking account.

I have had very nearing the same experience as the gentleman from Seattle has reported. They are rude, inconsiderate and have raised my interes rate to an outrageous 29.99%. I can't get any response to e-mail or letters in an attempt to get the interes rate reduced. They had the nerve to close my account saysing I hadn't responded to their request for iformation. I am not surprised they were shut down. I would like to included in any ongoing investigation or class action suit against them. Thank you.

I have had very nearing the same experience as the gentleman from Seattle has reported. They are rude, inconsiderate and have raised my interes rate to an outrageous 29.99%. I can't get any response to e-mail or letters in an attempt to get the interes rate reduced. They had the nerve to close my account saysing I hadn't responded to their request for iformation. I am not surprised they were shut down. I would like to included in any ongoing investigation or class action suit against them. Thank you.

I have had very nearing the same experience as the gentleman from Seattle has reported. They are rude, inconsiderate and have raised my interes rate to an outrageous 29.99%. I can't get any response to e-mail or letters in an attempt to get the interes rate reduced. They had the nerve to close my account saysing I hadn't responded to their request for iformation. I am not surprised they were shut down. I would like to included in any ongoing investigation or class action suit against them. Thank you.

I have had very nearing the same experience as the gentleman from Seattle has reported. They are rude, inconsiderate and have raised my interes rate to an outrageous 29.99%. I can't get any response to e-mail or letters in an attempt to get the interes rate reduced. They had the nerve to close my account saysing I hadn't responded to their request for iformation. I am not surprised they were shut down. I would like to included in any ongoing investigation or class action suit against them. Thank you.

I'm just a consumer who happens to work for a credit counseling agency, therefore I have a little background information that might help clear this up. History: NextCard was closed by the FDIC about a year ago. FDIC attempted to sell all of NextCards accounts to other banks that would continue to service the accounts as active credit cards, but had great difficulty doing this because NextCard was too liberal with who they gave large limit credit cards to. No other banks were willing to take the same risks that NextCard had been taking. This is part of why NextCard got shut down. Eventually, the FDIC was able to sell many accounts to Merrick Bank and then the majority of the remainder to First National Bank of Omaha (FNBO)(a.k.a. First BankCard Center.) First National Bank of Omaha hired two agencies to service these accounts. NCO is one of these agencies. How does this lead to your issue: NextCard's payment address has changed about 3 times in the past year. Also, your account is now owned by a different bank. You mentioned that your bank automatically sent payments electronically to NextCard. Check with your bank about where and how your payments were sent. Even if they were sent electronically, if they were sent to the wrong company (deposited into the old NextCard account instead of being directed to FNBO) you're lucky if they actually got forwarded where they were supposed to instead of simply being returned / mailed back to you. In the very least, these payments were definitely going to be late and were going to incur late fees and possible interest rate increases due to the delinquency. Additionally, Many banks who offer automatic payments do send them electronically to creditors that are specifically set up to receive them, but send paper drafts to other creditors who are not. It is very possible that your "automatic" payments were automatically mailed to the old, invalid NextCard address you originally supplied your bank with when you set up the automatic payments. At this time, that original address is invalid by two address changes and the account is with a new bank. You're probably not going to be happy about this, but you were responsible for updating your bank with the new addresses and/or payment information, not NextCard/FNBO/NCO (it's your checking account, not theirs. They probably could not have updated it even if they wanted to.)