- Report: #73274
Complaint Review: Nextcard - Phoenix Arizona
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Author Not Confirmed
Why?
Nextcard
P.o. Box 52230 Phoenix, 85072 Arizona, U.S.A.
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Nextcard Account closed , overpaid account & now can not get Nextcard to refund money - No Customer Service Representatives Phoenix Arizona
My account was closed to future purchases by the credit card company. I paid off the account. I accidentally overpaid the account and cannot get them to refund the amount overpaid.
I have sent numerous letters over the last 8 months to no avail, they still have my money. I cannot reach a "human" it is all automated. Now when I put in my credit card # it tells me it is not a valid credit card #. I cannot access my account through the website anymore. So I guess they think they can keep it.
I have considered contacting an attorney to see if they can collect the money. But, that will create attorney fees that I cannot afford. It is like this credit card company never existed.
It is like they have dropped off the face of the earth.
If I had underpaid the account. I know they would be contacting /hounding me to pay the remaining balance.
The thing that really gets me is I paid this account every month on time and was never late. I even paid finance charges. (Wonder if I can charge them finance charges & lates fees this is going on 9 months overdue).
I would like to know if this has happened to anyone else & if by some chance their is a pending litigation filed against this company. If so I would like to join in and get my refund (maybe a little extra for all my trouble).
JM
McAlester, Oklahoma
U.S.A.
I have sent numerous letters over the last 8 months to no avail, they still have my money. I cannot reach a "human" it is all automated. Now when I put in my credit card # it tells me it is not a valid credit card #. I cannot access my account through the website anymore. So I guess they think they can keep it.
I have considered contacting an attorney to see if they can collect the money. But, that will create attorney fees that I cannot afford. It is like this credit card company never existed.
It is like they have dropped off the face of the earth.
If I had underpaid the account. I know they would be contacting /hounding me to pay the remaining balance.
The thing that really gets me is I paid this account every month on time and was never late. I even paid finance charges. (Wonder if I can charge them finance charges & lates fees this is going on 9 months overdue).
I would like to know if this has happened to anyone else & if by some chance their is a pending litigation filed against this company. If so I would like to join in and get my refund (maybe a little extra for all my trouble).
JM
McAlester, Oklahoma
U.S.A.
2 Updates & Rebuttals
Junel
McAlester,Oklahoma,
U.S.A.
credit card company changed their address, mine has been the same for 14 years. I am not the one at fault
#2Author of original report
Sun, December 07, 2003
To Scot The credit card company changed their address, mine has been the same for 14 years. I am not the one at fault here. The credit card Company is. I have sent 3 requests for payment of refund to 4 different addresses this company has. The only ones not returned to sender were the addresses listed on my billing statements. They have not acknowledged any of my letters. So if you have a "GOOD ADDRESS" on this company, share it with those of us who do not.
Scot
Atlanta,Georgia,
U.S.A.
Merrick Bank purchased a segment of the NextCard portfolio before it closed.
#3Consumer Suggestion
Sun, November 30, 2003
You are referencing an old address. Did you move or change your address from the time you opened the account? If you never updated your mailing address on the computer... they system of record shows a bad address. Merrick Bank purchased a segment of the NextCard portfolio before it closed. The balance of the portfolio is being serviced in Norcross Georgia. It might be beneficial to send a letter to both locations, including your old account number and your current and previous address (if applicable). I'm sure they'll refund your money.
