- Report: #58718
Complaint Review: Nextel - Bakersfield California
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Nextel
www.nextel.com Bakersfield, California, U.S.A.
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Nextel ripoff company they won't cancel the contract because they say the phone don't have to work for them to fullfill their part. Bakersfield California
We own a farm and have A T & T phones for years but we decided to switch to Nextel because of the 2way radio feature. We got 4 phones and took the phones home. In our area they do not work well you feel like the commercial can you hear me now I have called them they told me the contract doesn't state that they will work and I'm stuck for the rest of the year. 4 phones come out to about 400.00 per month. I even tried to reason and say ok I signed the contract but at least lower the plan they told me to do that they would extend the contract another year. great help they are.
June
bakersfield, California
U.S.A.
June
bakersfield, California
U.S.A.
2 Updates & Rebuttals
June
Bakersfield,California,
U.S.A.
I did, they said their coverage map shows coverage in my area
#2Author of original report
Sat, June 28, 2003
I did contact them within the first 15 days to complain they said their coverage map shows coverage in my area. They could make a trouble tictet no one ever called me back and then suprising enough they dont have record of call. But I did not in that 15 day period ask to cancel. My phone worked in town and if you stand in the right place it worked at the farm. I cant walk around looking for the right place to stand to make a call all the time. Anyway I paid the early termination fee and I am rid of the company which is alot of stress gone well worth the money I will continue to talk anyone I know out of Nextel (about 15 to date) I will make sure they dont earn my $800.00 early termination fee and more by lost customers. Won't put then out of busines but will cost them a little. If every unhappy customer did that might cost them alot.
Brian
Bremerton,Washington,
U.S.A.
the customer can cancel without further obligation
#3UPDATE Employee
Fri, June 27, 2003
Nextel does have a clause in the Early Termination Fee: The customer has 15 days/30 minutes of use in which to decide if the want to keep the Service. If, within that 15/30 period, the Service is unsatisfactory or otherwise deemed unwanted, the customer can cancel without further obligation, and all fees ,except acc't set-up will be waived. Here's the catch, you actually have to call Nextel within 15 days and say "I want to cancel". In your case, 15 days should have been more than enough to determine that the area you primarily use the services is inadequately covered. If you had called within the first few days, customer care could have checked a coverage map (they have a more detailed one than Nextel.com) to see if your problem stemmed from poor coverage or if there was a network outage. Corporate Care Representative
