- Report: #355786
Complaint Review: NextEve.com - Nationwide
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NextEve.com
www.nexteve.com Nationwide, U.S.A.
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NextEve.com Bait and switch, then refused to give refund, even after receiving their merchandise. Internet
NextEve.com boasts cheap and inexpensive prom, evening, MOB and MOG dresses. Their dresses arrived in dirty, dusty plastic bags from a province in China.
In spite of the fact that NextEve.com says you must complete their return police to return articles purchased from them, they later told me when I finally was able to reach them, after they requested that I take photographs and give detailed information as to why I did not want the NON-custom garments that I had purchased from them, they refused to refund my money.
I returned the four dresses I had purchased from them because they looked NOTHING like the photos of the dresses that were featured on the internet.
The dresses were very poorly made, one even having an 18-inch area which had not been stitched at all.
The material on the dresses looked more like what would have been used in a pant lining rather than an actual dress that could be worn in public.
Likewise, one of the dresses had not been hemmed at all, but rather the material had apparently been held together and likely cut with scissors, creating an irregular, jagged hem line.
Lastly, in addition to the dirty bags the dresses arrived in, the dresses themselves were also dusty. At this time, NextEve.com has their poorly made dresses, which I returned immediately, and they have my money, as they refuse to refund my money, contrary to their listed return policy.
Lessonlearned
San Jose, California
U.S.A.
In spite of the fact that NextEve.com says you must complete their return police to return articles purchased from them, they later told me when I finally was able to reach them, after they requested that I take photographs and give detailed information as to why I did not want the NON-custom garments that I had purchased from them, they refused to refund my money.
I returned the four dresses I had purchased from them because they looked NOTHING like the photos of the dresses that were featured on the internet.
The dresses were very poorly made, one even having an 18-inch area which had not been stitched at all.
The material on the dresses looked more like what would have been used in a pant lining rather than an actual dress that could be worn in public.
Likewise, one of the dresses had not been hemmed at all, but rather the material had apparently been held together and likely cut with scissors, creating an irregular, jagged hem line.
Lastly, in addition to the dirty bags the dresses arrived in, the dresses themselves were also dusty. At this time, NextEve.com has their poorly made dresses, which I returned immediately, and they have my money, as they refuse to refund my money, contrary to their listed return policy.
Lessonlearned
San Jose, California
U.S.A.
1 Updates & Rebuttals
Elaine
Darlington,Pennsylvania,
U.S.A.
Sorry to see you're unhappy with our products & service
#2UPDATE Employee
Mon, August 18, 2008
Hi, this is Elaine and I work for Nex Eve, responsible for customer service review. I'm really sorry to hear your story. We accept return and issue full refund if the dress has quality problems. For me to follow up your case, may I have your name and order number? I cannot promise anything right now, but when I have your order number, I'm sure I can better understand what happened. If the dress has quality problems, you're qualified for a full refund, according to our policy. We have been selling affordable formal gowns to customers online since 2003. We have so many satisfied customers, and we want Everyone to be happy and enjoy their experience with us. As for the country of origin, we clearly state that our dresses are made and shipped from our factory in China when customers order with us. There's nothing to hide. Actually that's how we distinguish us from competitors by offering Full customizations to our dresses (matching shawls, additional fabric, custom length, change color, made to exact measurements, etc). No other online shops can do all these.
