- Report: #1279444
Complaint Review: NG & G - Nationwide
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Author Confirmed
Why?
NG & G
Nationwide, USA
Phone:
6056926495
Web:
www.nggservices.com
Categories:
Business Rating:
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NG & G; JC Penneys maintenance contract company SLOW PAYMENT & EXCUSES Brookings Nationwide
We were asked in June 2015 to conduct an assessment for the local JC Penneys store to replace old worn out circuit breakers. The assessment was made and a proposal was sent to NG&G. Proposal was accepted in July 2015, because of the cost involved and working with a compnay that did not have a credit history with us, I asked for 1/2 down before I would order the material. We did receive a check for 1/2, I ordered the necessary material. The turn-around time to receive the material was 3-4 weeks.
We scheduled the work to be done the last days of July and beginning of August 2015. We completed the work order on August 7, 2015. I faxed and emailed our final invoice for payment at the same time. NG&G acknowledged receipt and would process invoice for payment. I have now been in contact with them every 30 days inquiring about payment. Some emails go unanswered.
Received phone call in Oct 2015 letting us know they did not have a W9 on file for us and could not pay. I told them yes they did have a W9 on file for us, how else could they have paid us for the 1/2 down already? On the same note, how could they have all paperwork to hire us, but now telling us they did not have all the forms to pay us.
Now into November 2015, no payment yet. Received email in Nov 2015 that they found a descrepancy in our W9 compared to our invoice. I needed to explain that one is our INC name and one is our DBA name. NG&G could not process now with the two names being the same. I modified our invoice to reflect our INC name.
In Dec 2015 I continue to send emails asking when payment can be expected. Receive email on Dec 8 stating they had just now submitted invoice to JC Penneys for payment. In the same email they remind me that JC Penneys is a 'pay when paid' customer. I find it extremely difficult to understand why a maintenance company would wait 4 months to submit paperwork for payment.
I expected slow payment when the contract reads 'pay when paid'. We have now waited over 5 months and only get more excuses. I was prepared for no less that 30 days to be paid, 5 months is unacceptable.
