Complaint Review: Northpoint Asset Management - Salt Lake City Utah

Dealing with Northpoint has been one of the worst experiences of my life. My mother passed away in the summer of 2016 and my sister and I decided to rent her house in Arizona out after we had gotten it into shape and moved all of my mother's possessions out. We hired Northpoint, and their representative, Shaun, was assigned to us. Living in California, I had to deal with Northpoint online or over the phone for most of the beginning of our business relationship. I signed a standard contract and in December 2016 I drove to the house and met with Shaun on the property so he could take pictures of the house to post for the listing and to talk over what needed to be done. I explained to him that I had no idea what it was like to own a property that would be rented out and that I would need his help with pretty much everything. He told me that his job was to have me sign the contract and then never hear about any other problems with the house because he would be taking care of everything. That eased my mind and I figured we would be in good hands. That couldn't have been further from the truth.

Long story short, we started having problems right off the bat. It took over a month to rent out the house. I had to post on Craigslist to help find someone. The people that Northpoint eventually put in the house complained about features that were never meant to be included in the rental at all. We found out later that it was because the house was shown to the tenants by a different agent and they were never told the details. They were supposed to have a lease guarantor but Northpoint never pursued this, so now that the tenants have been evicted, there are thousands of dollars in damages that the security deposit will not cover. The tenants were not fully informed about their eviction and it led to multiple unnecessary issues. They were even emailed a lease renewal agreement AFTER the eviction was handed to them! What kind of professional company doesn't stay on top of things like this?!

As time went on, it became more and more difficult to get a hold of Shaun. Every question or complaint I had was met with silence or aggression. If I asked three questions (repeatedly), I was lucky to get an answer to one of them within a week. They do not answer questions immediately, like their website states. They also do not visit the property as needed, as also stated on their website. If they did, they would've seen the damage being done to the inside and outside of the property. They would've seen that there were multiple people in the house and two cats, even though it was a non-pet rental. Toward the end of our contract, I hired a local handyman out of pocket to act as my liaison, since I wasn't get any help from my property manager. The handyman and I had to find our own people to try to put the house and property back in shape after the eviction, on our own. Northpoint terminated our agreement but I still can't get an answer if we are finished or if there is anything else we need to take care of.

This company has not done its job and they have not lived up to their promises. I have a paper trail of all of the problems I have had to deal with, including emails and texts. This company has taken advantage of the fact that we were inexperienced and were not owners of multiple properties. I have been treated unfairly and they need to be held accountable.