Amir
Brooklyn,#2Author of original report
Thu, March 30, 2006
Coincidentally, I post this article about them and all of a sudden they refund my money and tell me since my shipping and billing address don't match, they couldn't complete the transaction. Of course there is nothing on the website stating this is against their policy. Do yourselves a favor, don't even bother with this company. Find a head shop near you in any major city!
Amir
Brooklyn,#3Author of original report
Tue, March 28, 2006
Purchased item from this company on 3/21/06. Item cost $100. I also took the overnight shipping option for an additional $26. Order also qualifies for a free gift since my purchase was for $100 or more. Got the order confirmation via e-mail immediately. My order number is 10790. I received an e-mail the next day (3/22/06) saying my item was shipped. Should have received it on Thursday, 3/23/06. I checked my credit card statement and Northwest Glass has been paid already. It's been a week now. I sent 4 e-mails. Just like every other complaint against this company on this site, there has been no response. Their website is saying the staus of my order as PROCESSING. Greg or whom ever from Northwest Glass is reading this, all I want is my product. It's not worth all this aggrevation to chase you guys for $126 but I want my item. There are so many other companies us consumers can deal with. It's just a shame because Northwest Glass has such beautiful products. Anyway, I hope all this can be sorted out. All I want is my item and maybe even an explanation of why I didn't receive my stuff the next day like I was supposed to. Thank You.