- Report: #193424
Complaint Review: Notary Pro Document Signing Service - Irvine California
-
Author Confirmed
Why?
Notary Pro Document Signing Service
18012 Cowan St. #100 Irvine, 92614 California, U.S.A.
Phone:
800-564-5403
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Notary Pro Document Signing Service ripoff Bogus promises of notary and doc signing services Irvine California
Notary Pro Document Signing Service makes doc. signing promises it does not keep, costing borrowers (and mortgage professionals like myself) thousands of dollars! I have been using Notary Pro for several months now (WAY too long!), and out of the last 10 home loan doc. signings my company used them to schedule, 4 were missed appointments, no-show Notaries, all with NO apology or accountability taken by Notary Pro whatsoever.
The last missed appointment for a home loan signing caused the borrower to lose the interest-rate "lock" they had on their home loan, causing the loan to fall through, and the borrower not getting their home loan!
When I brought my concerns to Jannine Jackson (President of Notary Pro Doc Signing Service), she refused to take my calls, and had her "operations manager" John Christoffix tell me there was nothing they could do. "Unfortunately this borrower will not get this home loan" - completely refusing to even acknowledge that their Notary no-showing for the signing appointment caused this to happen.
To anyone else in the Mortgage Lending or Real Estate industry (or any other industry that requires legal docs to be signed by a Notary) BEWARE of Notary pro Document Signing Service! The "schedulings" they promise are not worth the paper they are printed on. What's worse, when Notary Pro Doc Signing Service completely neglects to live up to the committments they make, you are on your own - regardless of the cost to you.
Believe me, if there were some legal recourse my company could take in response to this, I would be excercising it! Since I have to LEGAL recouse to take, I want to make any and all potential "customers" of Notary Pro Document Signing Service aware of their business practices.
Chris
san jose, California
U.S.A.
The last missed appointment for a home loan signing caused the borrower to lose the interest-rate "lock" they had on their home loan, causing the loan to fall through, and the borrower not getting their home loan!
When I brought my concerns to Jannine Jackson (President of Notary Pro Doc Signing Service), she refused to take my calls, and had her "operations manager" John Christoffix tell me there was nothing they could do. "Unfortunately this borrower will not get this home loan" - completely refusing to even acknowledge that their Notary no-showing for the signing appointment caused this to happen.
To anyone else in the Mortgage Lending or Real Estate industry (or any other industry that requires legal docs to be signed by a Notary) BEWARE of Notary pro Document Signing Service! The "schedulings" they promise are not worth the paper they are printed on. What's worse, when Notary Pro Doc Signing Service completely neglects to live up to the committments they make, you are on your own - regardless of the cost to you.
Believe me, if there were some legal recourse my company could take in response to this, I would be excercising it! Since I have to LEGAL recouse to take, I want to make any and all potential "customers" of Notary Pro Document Signing Service aware of their business practices.
Chris
san jose, California
U.S.A.
1 Updates & Rebuttals
Janneen
Irvine,California,
U.S.A.
NotaryPro's response
#2REBUTTAL Owner of company
Tue, October 17, 2006
I was out on maternity leave when this situation happened. This particular broker, Chris, used a title company (our client) to send documents out to us for signing. This particular loan was a last minute, end of month, late order that came over to us after 5pm for the same evening signing. Within 20 minutes of the signing request coming over to our office, we responded to the title company, our client, that we could not fill the order that night as we had no available notaries. This sometimes happens in our industry. There was no indication on the order form from the title company that the file was date sensitive or that the borrower's rate lock was expiring and that it must sign that night. We clearly responded to our client within the allotted time frame, unfortunately this was after they had left for the evening around 5:30pm. We work till 8pm. We had no way to contact Chris as he was not our client and there was no broker contact number for this file on record. Jon, my ops manager informed me of the situation the next morning while I was out of the office caring for my newborn. I asked Jon to speak to Chris directly as Chris had already expressed his frustration to my staff. In order to remedy this situation, Chris was asking for us to BACK DATE documents to the night before. What Chris was asking for us to do was illegal. We can not by law do this. I truly regret and sympathize with his borrowers situation. We did try to remedy the situation that morning by offering to get a notary out to the borrower to sign that day. What we couldn't do is BACK DATE. This was not expectable for Chris and we ended up here. These situation do arise, and especially at the end of month when everyone is trying to get their files closed. The title company, our client, to date still uses us for their nationwide signings, however Chris's files are not among them.
