Maven
Calabasas,#2Author of original report
Tue, October 08, 2013
This Posting Is In Reference To A Complaint That Was Posted On Youtube By MarvMaven. The Issues Were In Reference To Condensation Problems And The Installation By NRG Heating & Air Conditioning. All Issues With NRG Heating & Air Conditioning Have Been Resolved.
Lennox Industries Has provided a New Furnace and NRG Heating & Air Conditioning Has Installed The Unit No Charge. In Addition NRG Has Replaced The Exhaust & Intake Pipes And Made Other Modifications That Were Considered Issues. It Appears That The Crew Of Cambaliza, Sedas & Juarez Did A Professional Job Installing The Furnace. Based On The End Results I Give NRG Heating & Air Conditioning And Lennox Industries A Thumbs Up.
Thank You!
Maven
Calabasas,#3Author of original report
Sat, October 05, 2013
All Issues With NRG Heating & Air Conditioning Have Been Resolved.
Lennox Industries Has provided a New Furnace and NRG Heating & Air Conditioning Has Installed The Unit No Charge. In Addition NRG Has Replaced The Exhaust & Intake Pipes And Made Other Modifications That Were Considered Issues. Based On The End Results I Give NRG Heating & Air Conditioning And Lennox Industries A Thumbs Up.
Youtube Video Has Been Removed.
Mike
Canoga Park,#4REBUTTAL Owner of company
Thu, August 22, 2013
We have offered to put in a brand new EL195 Lennox High Efficiency Furnace at no charge to this client whatsoever as a measure of good faith, even though the furnace was installed correctly in 2005. This customer declined our maintenance contract, under which we would have easily found and fixed this small leak in the furnace, and didn't call us until a full seven years after we installed his unit. If you drove a car around for 7 years and then the transmission went out because you never had it serviced, would the car dealership give you a new car???? I think not!!! This client is extremely unreasonable and is arguing back and forth with us over semantics instead of allowing us to install his brand new furnace. .......not sure what else we could do to resolve it besides giving him a brand new furnace, better than the original one we installed, completely free. You be the judge.