I have requested a withdrawal for my funds back in mid-January. The process took a couple of weeks after validating my identity (they asked me for more documents in addition to what was required).
The billing department cancelled my requesting saying that I cannot withdraw bonus funds since my turnover has not been 30x the bonus amount of $50
I sent them an email showing that my turnover was way over that and I should be able to withdraw all my funds.
No one has responded to me for a week. After a couple of follow up's, I re-submitted my withdrawal request again and it has been 3 days and its still pending.
I thought this was a reputable broker however be careful. They are happy to take the money but very very hesitant to return it back to you.
Regards.