- Report: #1438194
Complaint Review: Nuvega Lash - Internet
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Author Not Confirmed
Why?
Nuvega Lash
Internet, United States
Phone:
800-685-9703
Web:
nuvegalashs.net
Categories:
Business Rating:
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Nuvega Lash Lash Rejuv, DM Beauty LLC A "Free Trial" for which I was to pay only $4.99 resulted in nearly $200 in subsequent credit card charges.
The company’s marketing material advertises a lash growth product as “try before you buy.” However, you don’t get a free sample, as the advertising implies, you are signing up for a subscription to a “beauty club,” for which you receive ongoing charges (to the tune of $200/mo.) While the tiny type (if you can find it) says this is a “14-day free trial,” my credit card was charged nearly $200 less than 5 days after receiving the product, as apparently the free trial began when I purchased (on Feb. 2nd), even though it took them until Feb 15th to get the product to me.
While the company claims they have a 30-day money back guarantee, half of this was burned up before I even received the product, then another 5 days went by before the subsequent charges were made to my card. Of course, I see them right away, so by the time I realized this was a scam it was too late to return the product.
So, in summary, the issues are:
- The advertising is misleading; I'm still not certain WHAT I allegedly purchased. This is still unclear after reading their info and talking to a customer support rep.
- The 14-day trial isn't 14 days...it's maybe 5 days, if you're lucky.
- The 30-day money back guarantee is effectively non-existent, as their slow shipping and questionable buseinss practices result in a lack of awareness of the issues until the guarantee period has expired.
- The product doesn't work.
- The product is overpriced (but you don't know this until you're already down that road, since you think it's "free").
- The company relies on ambiguity and confusion to wiggle out of their implied promise and make this look like "your fault."
Stay away. If you've already been duped, report them to the FTC and here at ripoff report.
