- Report: #1197986
Complaint Review: Ocean Reef Electronics - Internet
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Author Not Confirmed
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Ocean Reef Electronics
Internet, USA
Web:
http://oceanreefelectronics.com/
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Ocean Reef Electronics Beware of their return policy through Amazon Internet
I bought Windows 7 Home Premium in order to upgrade my computer from Windows VISTA. I didn't know that was the wrong software until Microsoft informed me it was.
Having dealt with Amazon (I'm a Prime member) for many years & thousands of dollars in purchases, I requested to return the unopened item the day after I received it. I was never informed that I would have to pay the return shipping plus a 20% restocking fee. Learned that after Ocean Reed Electronics received the software & issued me a credit.
I called Amazon & they informed me that the purchase was through a 3rd party and I need to read their return policy before I buy the product. I asked how was I to know who was a third party. I should have read who the seller was first (again read the small print). After much searching [it was located at the very bottom of numerous screens and insignificant lettering] I read in their return policy: "Restock Fee: 20% Re-stocking may apply on all Non-Defective conforming Returns and undelverable packages." They need to take out "may apply" and put in "100% certain".
I emailed (BTW there they have no phone number that I could find) Ocean Reef Electronics & the summary was that I should have read the small print.
So in summary, I would like to warn everyone to not buy from Ocean Reef Electronics unless you are prepared to waste your money if the product is not what you want.
I wish I'd have known & read about Ripoff Report prior to buying.
Also, in buying from Amazon, be real careful if you are buying through a "Third Party".
