- Report: #566214
Complaint Review: Office Chairs Unlimited - Beaver Falls Pennsylvania
Reported By:
Frank -
Augusta, Maine, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Office Chairs Unlimited
133 Post Oak Drive Beaver Falls, 15010 Pennsylvania, United States of America
Phone:
1-800-410-7494
Web:
www.officechairsunlimited.com
Categories:
Business Rating:
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Office Chairs Unlimited Mike Harley Defaulted on warranty Beaver Falls, Pennsylvania
Office Chairs Unlimited...Mike Harley (Owner) refused to honor the warranty on my office chair. He claims there was a separate warranty somewhere in the package with the chair but none was found.
Warranty Information directly from Office Chairs Unlimited web site. As of Feb 8, 2010, this is the only information available to the public regarding a warranty on the Office Chairs Unlimited web site. This clearly states that Office Chairs Unlimited products, at a minimum, are covered by a 6 year warranty.
"Manufacturers warranties range from 6 years to lifetime warranties. If your item is found to be defective at any time, replacement parts will be shipped to you by the respective manufacturer. Our products are rated for a
standard 40 hour work week by persons weighing 250 lbs or less unless otherwise noted."
This clearly states that Office Chairs Unlimited products, at a minimum, are covered by a 6 year warranty.
If this chair is warranted for the minimum mentioned on the web site, the warranty on my particular model will expire May 22, 2013 at the earliest. This would be 6 years (inclusive) from the date of purchase.
There was nothing in the box with this chair that indicated anything regarding a warranty but had there been, it would almost seem...dishonest.
To imply on his web site that he chooses products that are of the highest quality and warranted "from 6 years to lifetime" then slip a 18 month warranty in the box is dishonest at best.
Mr Harley attempts to make the case that it is something I am doing wrong by stating the following to me in an e-mail dated Feb 5, 2010...
"Please keep in mind that this chair is designed to only hold up to 250 lbs. If you are over this weight, the chair will continue to break. Another cause of the chair
breaking can be leaning forward or to the side as to pick something up off of the ground. This type of motion wears on the mechanism causing it to eventually give. "
I informed Mr. Harley that I weigh about 190 pounds.
If this particular chair is not a "40 hour" chair or is designed to only be used on an infrequent basis/for display purposes only or is not an everyday chair, these facts should also be mentioned so the public will be fully informed.
Mr. Harley's also failed to consider or mention the very distinct possibly that the chair and/or mechanical parts are of less than suitable quality for a chair like this...which seems obvious to me.
2 Updates & Rebuttals
Frank
Augusta,Maine,
United States of America
Office Chairs Unlimited
#2Author of original report
Wed, January 25, 2012
As stated in my original posting; "Manufacturers warranties range from 6 years to lifetime warranties. If your item is found to be defective at any time, replacement parts will be shipped to you by the respective manufacturer. Our products are rated for a standard 40 hour work week by persons weighing 250 lbs or less unless otherwise noted." This clearly states that Office Chairs Unlimited products, at a minimum, are covered by a 6 year warranty. Mr Harley attempts to blame me the customer for the issues with the chair as a distraction from the fact that that the phrase "Manufacturers warranties range from 6 years to lifetime warranties." He has of course removed this statement from his web site due to my complaint and further actions. I hope everyone remains vigilent in reporting companies like this. It is a great value to all around the world making purchases over the internet.
Office Chairs Unlimited
Beaver Falls,Pennsylvania,
United States of America
We will be happy to assist you
#3REBUTTAL Owner of company
Wed, March 24, 2010
Folks, this is merely an attempt to tarnish our good name. I have spoken with Mr. Norwood. He purchased an office chair 3 years ago from us. It has recently broken due to misuse and unfortunately he is outside of the manufacturer's 18 month warranty so he will need to purchase the part/parts he needs. Simply call us at 800-410-7494 and we will be glad to assist you.
Michael Harley
Owner
OfficeChairsUnlimited.com
