- Report: #1244146
Complaint Review: Old Orchard Farms Ultimate Orpingtons - Woodstock Virginia
Reported By:
highdesertsun -
Piedmont, South Dakota, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Old Orchard Farms Ultimate Orpingtons
2121 Fairview Rd Woodstock, Virginia, USA
Phone:
540-233-1154
Web:
www.ultimateorpingtons.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Old Orchard Farms Ultimate Orpingtons Greg Mignot Took Over $5k - No Product, No Refund Woodstock Virginia
*Author of original report: Coops Improperly Palletized, Mignot Refuses to Accept Return or Properly Prepare Shipment
*REBUTTAL Owner of company: customer recived a full refund,she was in a hurry to slande and not wait for the process to finish
*Author of original report: Refund Recieved After 12 Hrs of Working With 2 Shippers, Broker, and PayPal
Report Attachments
On 19 and 25 May, 2015 I spent just over $5k on three chicken coops. The bulk of the money was sent on 19 May, with $500 remitted for shipping on 25 May. I chose to purchase these coops after talking at length with the owner / operator, Mr. Greg Mignot, with the most important selling point being he assured me he could meet my shipping timeline. After both the best case ship date of 16 June and nlt ship of the week of 23 June passed with little information, I requested a refund which is reasonable according to The Federal Trade Commission. This request was sent certified with returned receipt - I have the reciept, signed by Mr. Mignot. I gave Mr. Mignot until 17 July, 2015 to refund my money before taking any further action.
On the morning of 17 July, 2015, he sent an email claiming he was shipping and sent a bill of lading, even though this option was only viable BEFORE he received my certified letter requesting a refund, according to the FTC. He then sent a follow up email that stated the shipper's truck was full, and that my coops would be shipped the following Monday. As of 24 July, I have received neither my merchandise or a refund.
My experience has been reported to The Federal Trade Commission.
As a side note, I've lost 20 birds due to injury and illnesses related to over crowding. One hen was skinned alive by several roosters mounting her at once. I have nightmares about birds being crushed to death and dread opening the door to the coop each morning. I have no more money to to buy more coops and am faced with destroying half my flock before they kill each other first.
3 Updates & Rebuttals
Refund Recieved After 12 Hrs of Working With 2 Shippers, Broker, and PayPal
#2Author of original report
Fri, July 31, 2015
7/29 PayPal refunded $4423.58. Because I paid for shipping separately (take note) the $500 for shipping is not a covered purchase, but they are looking to make an exception. Through online research, I've ascertained that only two people handle all aspects of running this business. It appears this business is more than they can handle, but they point the finger at everyone but themselves. I was expected to accept a shipment more than one month overdue and be happy I was getting it at all because of all kinds of factors that supposedly were out of their control. I would not do business again with people that are so "unlucky", lest this bad luck rub off on me.
Greg
woodstock,Virginia,
USA
customer recived a full refund,she was in a hurry to slande and not wait for the process to finish
#3REBUTTAL Owner of company
Fri, July 31, 2015
This custoer recived a full refund,there is a process of doing things and nothing is done instantly,these where custom built coops and they where shipped,customer then refused the shipment,The frieght was damaged in the return process and transaction was covered by sellers protection.
Report Attachments
Coops Improperly Palletized, Mignot Refuses to Accept Return or Properly Prepare Shipment
#4Author of original report
Mon, July 27, 2015
UPDATE: I contacted Central Transport today, 7/27. My coops were improperly palletized and UNSUITABLE FOR SHIPMENT. They contacted Mr. Mignot on 21 July at 530, 22 July at 1155, and 24 July at 320 to either return the coops to him or have him repalletize them according to their guidelines. According to Skylar at Central Transport, x0810, Mr. Mignot would not accomodate. I repeat, he WOULD NOT either take the improper shipment back or fix it so it would not damage other cargo. He insisted he "had to get these coops out" and they must ship as is. The coops are stuck at the terminal, waiting for the SHIPPER to fix the improper preparation for shipment.
