- Report: #282212
Complaint Review: On Star - Internet
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On Star
onstar.com Internet, U.S.A.
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On Star credit card fraud! Internet
This service is a waste of money. Just carry a cell phone with you.
I purchased a 2-year plan on my credit card in August 2005. I never used the plan, other than the phone minutes which are purchased in addition ot the plan. However I hardly used the phone because it cost 39 or 40 cents per minute! After a few months my unused minutes "expired".
I, like any other reasonable person, concluded that a 2-year plan would expire 2 years after August 2005, which would be August 2007. However I was unaware that OnStar gave me 3 free bonus months. This means my plan would end on November 5, 2007. However on 10/19/07 OnStar automatically charged my credit card to extend the plan till the end of 2007.
When I called OnStar I was transferred around and around and left on hold, disconnected, left on hold, transferred around, etc. The representative did explain that the plan renews automatically unless the subscriber cancels. OK, so I said let's cancel as of today, 10/31. However she was reluctant to cancel. She went on and on about the valuable services and the fact that I might get in an accident. Everyone "might" be in an accident whether they have OnStar or not. And if she would have looked at my account history she would see that I have never used any of the services; therefore they are not "valuable" to me. Furthermore I explained to her that I rarely drive that car; I usually drive the other car which does not have OnStar, and when I go out of town I rent cars.
I was told I have to be transferred to the "cancellation department" then from there I was told I have to be transferred to the "analog department" then to the "customer service department" and to other departments they seemed to make up as they went along. Finally I talked with someone who said they'd issue credit but it could take up to 2 or 3 billing cycles for the credit to appear. I told them I'd be disputing the charge with American Express as soon as I finished talkng with them. Then they changed their tune and said the credit would go thru "today". Well "today" I called American Express and disputed the charge. "Today" I will also file complaints with the FCC and the FTC and whoever else I can find.
It is obvious OnStar does not train or empower their people to do anything. They must pay very low because they do not seem to have anyone working for them that has any kind of IQ or common sense, let alone a sense of what customer service is.
Whenever a customer calls as business and says he wants to cancel service, the company should do so; that is the purpose of the customer's call. Any company that tells a customer the service cannot be cancelled will end up learning the hard way.
Mikeb
THONOTOSASSA, Florida
U.S.A.
I purchased a 2-year plan on my credit card in August 2005. I never used the plan, other than the phone minutes which are purchased in addition ot the plan. However I hardly used the phone because it cost 39 or 40 cents per minute! After a few months my unused minutes "expired".
I, like any other reasonable person, concluded that a 2-year plan would expire 2 years after August 2005, which would be August 2007. However I was unaware that OnStar gave me 3 free bonus months. This means my plan would end on November 5, 2007. However on 10/19/07 OnStar automatically charged my credit card to extend the plan till the end of 2007.
When I called OnStar I was transferred around and around and left on hold, disconnected, left on hold, transferred around, etc. The representative did explain that the plan renews automatically unless the subscriber cancels. OK, so I said let's cancel as of today, 10/31. However she was reluctant to cancel. She went on and on about the valuable services and the fact that I might get in an accident. Everyone "might" be in an accident whether they have OnStar or not. And if she would have looked at my account history she would see that I have never used any of the services; therefore they are not "valuable" to me. Furthermore I explained to her that I rarely drive that car; I usually drive the other car which does not have OnStar, and when I go out of town I rent cars.
I was told I have to be transferred to the "cancellation department" then from there I was told I have to be transferred to the "analog department" then to the "customer service department" and to other departments they seemed to make up as they went along. Finally I talked with someone who said they'd issue credit but it could take up to 2 or 3 billing cycles for the credit to appear. I told them I'd be disputing the charge with American Express as soon as I finished talkng with them. Then they changed their tune and said the credit would go thru "today". Well "today" I called American Express and disputed the charge. "Today" I will also file complaints with the FCC and the FTC and whoever else I can find.
It is obvious OnStar does not train or empower their people to do anything. They must pay very low because they do not seem to have anyone working for them that has any kind of IQ or common sense, let alone a sense of what customer service is.
Whenever a customer calls as business and says he wants to cancel service, the company should do so; that is the purpose of the customer's call. Any company that tells a customer the service cannot be cancelled will end up learning the hard way.
Mikeb
THONOTOSASSA, Florida
U.S.A.
