Jason DeVries
United States of America#2REBUTTAL Owner of company
Sun, February 24, 2013
Dear Anonymous,
Thank you for taking the time to post your concerns about my locally owned and operated company, One Hour Heating and Air Conditioning. I would like to use opportunity to address your concerns and find out if there is a way to improve my company. I would also like to offer a full refund of your maintenance or evaluation fees you may have paid under our 100% satisfaction guarantee.
Due to the fact that we have no contact information, it is very difficult to review the technician and field supervisors paperwork and respond in complete detail. If you would allow me the opportunity, I would gladly contact you and discuss these concerns in detail. Furthermore, I will meet with you, my Field Supervisor and my Technician to educate both companies and yourself on exactly what our concerns are with both the heat exchanger and duct work. Airflow is a major factor in the efficiency of the furnace and can be corrected with a proper duct system.
In an effort to protect my clients, my employees and my company, I have a mandatory policy that
any failed heat exchanger must be confirmed by one of our Field Supervisors. I would also like to reiterate our failed heat exchanger policy that states We will show you the deficiency when your furnace is removed or the replacement is FREE. As a company we are very dedicated to our clients safety and follow the guidelines and procedures of the National Fire Protection Association Section
54, Annex H rules when we discover a hazardous condition.
Please contact me at your earliest convenience. I can be reached directly at 805-461-1428.
Sincerely,
Jason DeVries