- Report: #378426
Complaint Review: OneGreatFamily.com - Internet
-
Author Confirmed
Why?
OneGreatFamily.com
www.onegreatfamily.com Internet, U.S.A.
Phone:
877-643-8733
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
OneGreatFamily.com debited my account even though I cancelled within the trial period TWICE! Internet
About Three weeks ago, I signed up for their 7-day Free Trial and on the seventh day I cancelled my membership. Due to internet security restrictions at my work, I was unable to cancel via their website, I couldn't find a number for them in any of my emails from them nor could my bank provide a number to contact them.
The only thing that I could do from work was first be sure that their emails didn't have that little clause we are familiar with "Please do not respond to this email blah blah blah" and it didn't; so I replied to several of them canceling my membership. The very next morning when I checked my account I found that they had debited my account 79.99 fee for full membership the day before; on the 7th day of my trial period!!
I searched their website for ever finding that they can only be reached via email upon emailing them several complaints I finally received a popup with a number to call them. It is clear to me that this company doesn't want people calling them (maybe alotta complaints? By the way their number is 800-489-0932 for those who want to know.)
Anyway, I called several times just to hear a voicemail stating how busy they are and to leave a message. I proceeded to call every 15 minutes until I reached someone who was available. On my 7th try a human answered. After being accused of being irresponsible and in breach of contract; I asked for a supervisor who did refund my money without question. TWO WEEKS LATER, they debited my account AGAIN, this time without ANY TYPE of authorization or contracts to support such a charge. This is illegal and fraudulent. Looks like I am going to have to seek legal advise....
Laura
Palm Springs, California
U.S.A.
The only thing that I could do from work was first be sure that their emails didn't have that little clause we are familiar with "Please do not respond to this email blah blah blah" and it didn't; so I replied to several of them canceling my membership. The very next morning when I checked my account I found that they had debited my account 79.99 fee for full membership the day before; on the 7th day of my trial period!!
I searched their website for ever finding that they can only be reached via email upon emailing them several complaints I finally received a popup with a number to call them. It is clear to me that this company doesn't want people calling them (maybe alotta complaints? By the way their number is 800-489-0932 for those who want to know.)
Anyway, I called several times just to hear a voicemail stating how busy they are and to leave a message. I proceeded to call every 15 minutes until I reached someone who was available. On my 7th try a human answered. After being accused of being irresponsible and in breach of contract; I asked for a supervisor who did refund my money without question. TWO WEEKS LATER, they debited my account AGAIN, this time without ANY TYPE of authorization or contracts to support such a charge. This is illegal and fraudulent. Looks like I am going to have to seek legal advise....
Laura
Palm Springs, California
U.S.A.
1 Updates & Rebuttals
Laura
Palm Springs,California,
U.S.A.
Update
#2Author of original report
Mon, October 06, 2008
They did refund my second debit without argument; but I know that they were hoping that would just overlook this deduction.
