- Report: #1460587
Complaint Review: Onkyo/Pioneer USA Inc. - Torrance California
Reported By:
srlynch9199 -
Vacaville, CA, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Onkyo/Pioneer USA Inc.
22828 Lockness Avenue Torrance, 90501 California, United States
Phone:
(844)-525-6053
Web:
https://www.onkyousa.com/
Categories:
Business Rating:
(0)
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Onkyo/Pioneer USA, Inc. Shanice Smith, Parts and Services Did not repair my Pioneer receiver as per national recall Torrance California
In March, 2018 I contacted Pioneer Electronics regarding a known defect in my Pioneer VSX-51 receiver. I was contacted in a timely manner and referred to Shanice Smith in their Parts and Services department. When I contacted her, she informed me that the part was on order, should be in within 30 days, and that she would contact me. I later contacted her and asked if there was a faster way to get this taken care of. She told me that I could purchase a refurbished receiver at a discounted price. I got a RMA to return my old receiver, but I decided that I couldn't afford to purchase one. I waited for her to contact me so that my old receiver could be repaired.
After a couple of months, I contacted her again and asked her why I had not been sent information about repairing mine. She told me that she thought that I was going to get a new receiver, and she deleted me from her repair list. I told her that I couldn't afford to purchase the new receiver and she advised that I would be placed first on the list to get my old receiver repaired...That was back in June, and I still haven't had my receiver repaired.
I wrote to her again in July and never received a reply.
