- Report: #348891
Complaint Review: Online TV Via "Jeff" Customer Service - Nationwide Other
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Author Confirmed
Why?
Online TV Via "Jeff" Customer Service
cybertvpartner.com Nationwide, Other, U.S.A.
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Online TV Via "Jeff" ,Customer Service No refund after finally contacting their support. Previous attempts over two weeks futile. Refused To Divulge On Request Nationwide
After purchasing their Online TV package ($75.60) on 6/24/08, I discovered the majority of the tv channels and radio stations were not in service. The Favorites option did not work. Their "3,000" channels were far short of that promotion on their homepage. Many categories as advertised (i.e., Science Fiction) were not provided in the software.
I tried to reach them via the Support Option on their homepage, but the site displayed "unavailable" when trying to access it. I was finally able to reach their customer support today (7/8/08). Their rep, "Alex", refused to refund my $75.60, even though their FAQ stated "Can I Cancel my membership? Absolutely, if ever you become dissatisfied you may cancel at anytime during the course of your membership without any further obligations". I was told by "Alex" there were no refunds allowed after seven days, even after I told him I could not access Customer Service during that first week because of the above site "unavailable" anomaly. He also refused to provide me with the name of his supervisor, corporate hreadquarters, etc. to resolve this issue.
This product and their company eptomize the classic terms "rip-off" and "scam". What would be your recourse?
John
Palos Verdes Peninsula, California
U.S.A.
I tried to reach them via the Support Option on their homepage, but the site displayed "unavailable" when trying to access it. I was finally able to reach their customer support today (7/8/08). Their rep, "Alex", refused to refund my $75.60, even though their FAQ stated "Can I Cancel my membership? Absolutely, if ever you become dissatisfied you may cancel at anytime during the course of your membership without any further obligations". I was told by "Alex" there were no refunds allowed after seven days, even after I told him I could not access Customer Service during that first week because of the above site "unavailable" anomaly. He also refused to provide me with the name of his supervisor, corporate hreadquarters, etc. to resolve this issue.
This product and their company eptomize the classic terms "rip-off" and "scam". What would be your recourse?
John
Palos Verdes Peninsula, California
U.S.A.
2 Updates & Rebuttals
Websupport
Montreal,Quebec,
Canada
Contact us for Technical Support
#2UPDATE Employee
Thu, July 17, 2008
Hi John, We apologize if you have experienced difficulties with your membership. While there were a few glitches in the software, our technicians have been working hard to perfect the software. I am confident that together we can make sure you are happy with your membership. If you have any technical issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Mary Email: [email protected] Telephone: 1-888-448-6880
John
Palos Verdes Peninsula,California,
U.S.A.
Company Name Update
#3Author of original report
Tue, July 08, 2008
I originally entered the rip-off company name as "Online TV via 'Jeff' (Customer Service" at the beginning of my report. The official name is "CybertvPartner.com", as discovered by running across "Frequentflyer"'s complaint (Report #294056). CybertvPartner.com should probably be in your company category complaint list with my submittal being at least the second complaint. Thanks. Sincerely, John
