- Report: #168270
Complaint Review: Onrebate Tigerdirect - Miami Florida
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Author Confirmed
Why?
Onrebate Tigerdirect
P.O. Box 3028 Miami, 33144 Florida, U.S.A.
Web:
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Onrebate, Tigerdirect ripoff, fraudulent business practice Miami Florida
*REBUTTAL Owner of company: Rebate Issue
*Author of original report: Already sent
*Author of original report: Response
*Author of original report: Response
*Author of original report: Response
*REBUTTAL Owner of company: Rebate Accepted
*REBUTTAL Owner of company: Rebate Accepted
*REBUTTAL Owner of company: Rebate Accepted
*REBUTTAL Owner of company: Rebate Accepted
*Author of original report: Got the rebate
*UPDATE Employee: Customer Service Manager
Well, I am another victim of onrebate's business ethics, or lack of. It was for a laptop purchased from Tiger Direct.
I was denied a $100 rebate based on lack of evidence. They have told me that I did not submit a sales receipt. I had 5 rebates to prepare that day and went through them meticulously. I even took a break before mailing them so I could recheck them. They make it as difficult as possible, however, they were completed as requested. It seems that there is no recourse.
I received a form email from TigerDirect/Onrebate basically saying I should read the instructions carefully and thta it was not a valid submission. I also had 3 other rebates go in that day and they have not updated those either. I wonder if they will disappear. I have seen others file FTC and BBB complaints, so that is where I am headed.
Ken
Wake Forest, North Carolina
U.S.A.
I was denied a $100 rebate based on lack of evidence. They have told me that I did not submit a sales receipt. I had 5 rebates to prepare that day and went through them meticulously. I even took a break before mailing them so I could recheck them. They make it as difficult as possible, however, they were completed as requested. It seems that there is no recourse.
I received a form email from TigerDirect/Onrebate basically saying I should read the instructions carefully and thta it was not a valid submission. I also had 3 other rebates go in that day and they have not updated those either. I wonder if they will disappear. I have seen others file FTC and BBB complaints, so that is where I am headed.
Ken
Wake Forest, North Carolina
U.S.A.
11 Updates & Rebuttals
Elizabeth
Miami,Florida,
U.S.A.
Customer Service Manager
#2UPDATE Employee
Tue, December 20, 2005
Dear Valued Customer, We do apologize for the inconvenience that you have incurred with receiving the payment for your rebate. We do apologize for the inconvenience that you have experienced with OnRebate.Com Please note I am not a representative of On.Rebate however. May I request that you forward your information directly to me, your order number so that I will be able to issue the refund back to your account for the unpaid rebate through the vendor at this time. Sincerely, [email protected] Customer Service Manager
Ken
Wake Forest,North Carolina,
U.S.A.
Got the rebate
#3Author of original report
Tue, December 20, 2005
Well I'm as surprised as anyone. Nadina asked for an additional copy of my rebate. Sure enough, the rebate is in my Paypal account today. Thanks.
Nadina
Hialeah,Florida,
U.S.A.
Rebate Accepted
#4REBUTTAL Owner of company
Mon, December 19, 2005
Dear Ken- Your rebate has been accepted.
Nadina
Hialeah,Florida,
U.S.A.
Rebate Accepted
#5REBUTTAL Owner of company
Mon, December 19, 2005
Dear Ken- Your rebate has been accepted.
Nadina
Hialeah,Florida,
U.S.A.
Rebate Accepted
#6REBUTTAL Owner of company
Mon, December 19, 2005
Dear Ken- Your rebate has been accepted.
Nadina
Hialeah,Florida,
U.S.A.
Rebate Accepted
#7REBUTTAL Owner of company
Mon, December 19, 2005
Dear Ken- Your rebate has been accepted.
Ken
Wake Forest,North Carolina,
U.S.A.
Response
#8Author of original report
Sun, December 18, 2005
Nadina has responded to my email and has indicated that she will accept a scanned copy of the receipt and my rebate will be processed. I will post a follow up when it is resolved. I have forwarded the document. I was surprised that this all happened on a Sunday.
Ken
Wake Forest,North Carolina,
U.S.A.
Response
#9Author of original report
Sun, December 18, 2005
Nadina has responded to my email and has indicated that she will accept a scanned copy of the receipt and my rebate will be processed. I will post a follow up when it is resolved. I have forwarded the document. I was surprised that this all happened on a Sunday.
Ken
Wake Forest,North Carolina,
U.S.A.
Response
#10Author of original report
Sun, December 18, 2005
Nadina has responded to my email and has indicated that she will accept a scanned copy of the receipt and my rebate will be processed. I will post a follow up when it is resolved. I have forwarded the document. I was surprised that this all happened on a Sunday.
Ken
Wake Forest,North Carolina,
U.S.A.
Already sent
#11Author of original report
Sun, December 18, 2005
I already send "Nadina" an email. She has not responded to that, although she did respond to this report.
Nadina
Hialeah,Florida,
U.S.A.
Rebate Issue
#12REBUTTAL Owner of company
Sun, December 18, 2005
Dear Onrebate Customer- Please send me an email to [email protected] and I will gladly work hard towards a resolution to your issue.
