OpticsPlanet Customer Care
Northbrook,#2UPDATE Employee
Tue, December 04, 2012
OpticsPlanet has read the complaint submitted by the author. Below is a detailed explanation of our shipping practices and policy links to support our response.
In accordance to our policy, OpticsPlanet utilizes a mix of reliable carriers to ensure all orders are delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on
destination, size, and weight.
OpticsPlanet does not offer our customers any branded shipping options, instead we offer guaranteed shipping services.
We offer Value, Standard, Expedited, Two-Day, and One-Day shipping services. These services may use any shipping carrier or a combination of several carriers to deliver the package in the selected timeframe. More information on our domestic shipping policy can be found at http://www.opticsplanet.com/free-shipping.html.
Our international shipping policy also states that All international shipping options utilize a mix of reliable carriers to ensure your order is delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight. In addition, we advise customer to Please make sure to check your local laws, rules and regulations in regards to all custom/brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination as all fees mentioned above are the responsibility of the recipient and not OpticsPlanet. This information is also disclosed in our international shipping policy page located at http://www.opticsplanet.com/free-shipping.html.
OpticsPlanet is a BBB accredited business since 2005 with a current A+ rating which is based on the low complaints volume and the timely resolution of all filed statements.
If there is a specific order which the author would like for OpticsPlanet to review, we encourage them to contact us at [email protected].
Thank you.