- Report: #1168236
Complaint Review: Orbitz Travel - Nationwide
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Orbitz Travel
Nationwide, USA
Web:
www.orbitz.com
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Orbitz Travel Scam you BIG time. I booked a 4 day trip for a wedding. They came back showing 1 night stay Nationwide
I booked a trip for a wedding on the Orbitz web site intending to arrive at the city of a family members wedding on a Thursday, with a return trip to my home city the following Tuesday. After feeling good and confident about my reservation, I closed down my lap top and headed to work. When I checked my email the next day I was shocked to see that they showed me booked to fly out on the correct day ( Thursday), but they had me returning the very next day, which just happens to be the day of the wedding. I also wanted to rent a car, which they also show as a one day rental.
When calling to say that just maybe their web site was screwed up, I got nothing but excuses as to why it was my fault. GEEZ ! : < As it turns out, to change the reservation I had to pay an additonal $200 ( which I really can't afford). They had no sympathy, even after letting them know I was recently laid off.
NEVER again!
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
Orbitz
#2UPDATE Employee
Fri, August 08, 2014
Hi,
My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Sarah
Orbitz Customer Relations
Chicago, IL
