- Report: #1252334
Complaint Review: ORBITZ - Internet
-
Author Not Confirmed
Why?
ORBITZ
Internet, USA
Phone:
888-656-4546
Web:
www.orbitz.com
Categories:
Business Rating:
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ORBITZ DO NOT RENT CARS WITH ORBITZ - THEY SCAM YOU CHICAGO, IL Internet
I rented a car on Orbitz for pickup at Intercontinental Airport for a quoted price of $190-ish. I made my reservation. When I went to pick it up, the car wasn't there they had sent it for Hobby Airport, almost 40 minutes away in a car. I was stranded at Intercontinental and when I called Orbitz, they cancelled that reservation and told me for almost $100 more, I could rent a car at the airport I was actually at, where I had booked my original reservation. I filed a complaint with Orbitz and they told me that it was all my fault and I booked it for Hobby and they wouldn't refund me the difference. I explained it's not my first time in Houston, I know the difference between IAH and IOU and I double checked before placing the order that it was at Intercontinental. I had had a previous experience with another agency who, also booked me at Hobby but I didn't know that time. So, lesson learned. I quadruple checked I was booked at Intercontinental. During this whole time I had to deal with dropped calls, being told that I was called but my phone never ringing --- Orbitz prefers the passive-aggressive e-mail bomb to actual confrontation. I spoke with a manager who told me that basically everything that happened to me was my fault, I should have babysat Orbitz and continuned to monitor my reservation because I could have had my refund if only I had watched the booking, and I wasn't going to get my money and NO --- her manager doesn't 'take phone calls.' Maybe he's too busy sailing around Monaco with the CEO on the money the shake out of their clients. What's hilarious is that Orbitz sent me the cars available at Intercontinental when I requested a car booking but they told me that this same, amazingly smart computer had nothing to do with *me* booking it at Hobby.
Please stay away from this company if you want a car rental. Their airline booking never gave me any problems, but car rental shopping should come with high blood pressure medication or alcohol. You're going to end up angry and stressed and not to mention, a much lighter wallet. Believe me that company doesn't care as long as they can part you from your cash.
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
USA
Orbitz
#2REBUTTAL Owner of company
Wed, September 02, 2015
Hi,
My name is Jeanna, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Jeanna
Orbitz Customer Relations
Chicago, IL
