- Report: #1272271
Complaint Review: Orbitz - Internet
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Orbitz
Internet, USA
Web:
https://www.orbitz.com
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Orbitz I am trying to book a flight to Brazil and the price is showing me $855 dollars. When I get to the payment screen it won't let me pay and says the price has been updated to $1043 dollars.Internet
So I went and searched again from the begining and it still shows $855 but when I try to pay the same thing happens. I called customer service, a nice lady name Natalie searched for the flight and she got the same price on their system, however when she tried to book it she had the same result: Price has been updated. I escalated this internally and a guy name Peter said their system doesn't update the prices frequently and they are working on it. Because of their unefficient system (to say the least) I am going to have to pay the additional $200 dollars for my flight. This is the first and last time Orbitz has me as a customer, me and my thousands of Facebook/Instagram followers for sure. They have an unreliable system and we are they let the customers pay the price. NEVER AGAIN!
I am trying to book a flight to Brazil and the price is showing me $855 dollars. When I get to the payment screen it won't let me pay and says the price has been updated to $1043 dollars. So I went and searched again from the begining and it still shows $855 but when I try to pay the same thing happens. I called customer service, a nice lady name Natalie searched for the flight and she got the same price on their system, however when she tried to book it she had the same result: Price has been updated. I escalated this internally and a guy name Peter said their system doesn't update the prices frequently and they are working on it. Because of their unefficient system (to say the least) I am going to have to pay the additional $200 dollars for my flight. This is the first and last time Orbitz has me as a customer, me and my thousands of Facebook/Instagram followers for sure. They have an unreliable system and we are they let the customers pay the price. NEVER AGAIN!
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
USA
Orbitz Feedback
#2REBUTTAL Owner of company
Mon, December 07, 2015
Hi Gabriel,
My name is Luisa, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Luisa
Orbitz Customer Relations
Chicago, IL
