- Report: #1256605
Complaint Review: Orbitz - Internet
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Author Not Confirmed
Why?
Orbitz
Internet, USA
Web:
www.orbitz.com
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Orbitz Scam - Fraudulate Cancelation of flights On Line Internet
Trying to book air travel through Orbitz on United.....Orbitz had the lowest published fare for my family of three to travel to Colorado. The first time I got was entering my payment information and once I clicked conifrm, the screen went back to the home page and the banner said this reservation has been canceled. I reload the page and start over from the begigning, of course the fare was $100 higher now. I completed the payment sceeen and recvied confermation e-mails form orbitz. I loged on to United and confimred my reservation thorugh the United website. 1.5 hours later, I recived a "reservation cancelation" email form Orbitz. Highly angry, I called Orbitz and was shuffled around through supervisors, 46 mins in total, all saying that the reservation was cancel by somoen who had acess to my account. Orbitz tells me, you account must have been hacked? Yaaa, a hacker who wants to cancel peoplel flights. Total joke......posting one fair and wanting canceling peopls flight to force them to rebook at a higher fare.
2 Updates & Rebuttals
NO Help now....
#2Author of original report
Mon, October 26, 2015
Orbitz....
Thanks for contacting me, no help now. I booked directly through the United website. At a higher rate than your falsely advertised fares.
Custrelsgal
Chicago,Illinois,
USA
Orbitz Feedback
#3UPDATE Employee
Wed, September 23, 2015
Hi Ash,
My name is Luisa, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Luisa Badalamenti
Orbitz Customer Relations
Chicago, IL
