- Report: #1288154
Complaint Review: Orbitz - Internet
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Author Not Confirmed
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Orbitz
Internet, USA
Phone:
1-877-593-4989
Web:
www.orbitz.com
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Orbitz travel services Chicago, Illinois Internet
On January 12th, 2016 I searched for flights on Orbitz, selecting roundtrip flights 5/17/16 to 5/31/16 from MIA to GEO. Orbitz offered dates for flights besides the ones I input and searched for. This is not abnormal for a travel site to do this, however, in all of my previous experiences any alternate dates are highlighted so you know this flight isn't on the exact date(s) you searched. This was not the case with Orbitz, I never realized that I was offered alternate date(s), as this was never brought to my attention. Throughout my entire process, I was certain that I was booking flights for the original dates I wanted to travel. This was my first time ever using Orbitz, so I didn't realize these types of deceitful practices were normal.
I've contacted Orbitz about 1+ week after when my mom realized the flights for which I forwarded the confirmation, was booked for 5/17/16 to 5/28//16. Orbitz launched a research and advised they'd email me in 7-10 days. Almost 4 weeks after I realized I never heard back from them prompting a second call. The representative only apologized and said they cannot do anything because I selected a flight returning 5/28/16. I spoke with a supervisor because it seems that they didn't understand their responsibility in the deceit and change of dates. Still no satisfaction, no alternate resolution except that I needed to pay $290+ (almost the cost of the ticket).
I tried an alternate route via Twitter and still I'm told the same thing. Orbitz will not help in anyway. I will never use this site again. They don't seem to care one bit, which is even worse.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
Typical...
#2General Comment
Wed, February 17, 2016
typical response from a childish person. I wont call them an adult. An adult would realize when THEY screwed up. This poster is the one who used the site, booked the flights, yet its the ppl that run the site that are the bad guys because the poster screwed up. Grow up and accept responsibility for YOUR screw up.
